What are the responsibilities and job description for the Inbound Call Center Agent position at Go Hiya?
Position Overview
We are searching for a reliable and customer-focused Inbound Call Center Agent to handle incoming calls, assist clients with their inquiries, and provide accurate information about our services. The ideal candidate will have strong communication skills, patience, and the ability to resolve customer concerns effectively.
Job: Full time
Salary Range: $17.00 – $24.00 per hour
Key Responsibilities
We are searching for a reliable and customer-focused Inbound Call Center Agent to handle incoming calls, assist clients with their inquiries, and provide accurate information about our services. The ideal candidate will have strong communication skills, patience, and the ability to resolve customer concerns effectively.
Job: Full time
Salary Range: $17.00 – $24.00 per hour
Key Responsibilities
- Answer inbound calls promptly and professionally.
- Provide accurate information about products, services, and company policies.
- Handle customer inquiries, complaints, and support requests with empathy and efficiency.
- Document call details and customer interactions in the system.
- Escalate complex issues to the appropriate department when necessary.
- Maintain performance standards related to call handling, quality, and customer satisfaction.
- High school diploma or equivalent required; some college preferred.
- Strong verbal communication and active listening skills.
- Ability to stay calm and professional in high-pressure situations.
- Basic computer skills and ability to learn new software quickly.
- Competitive hourly pay
- Performance-based bonuses and incentives
- Health, dental, and vision insurance options
- Paid time off and holidays
- Ongoing training and professional development
- A supportive and inclusive workplace culture
Salary : $17 - $24