What are the responsibilities and job description for the Customer Service Representative position at Go Hiya?
Position Overview
We are searching for dedicated and empathetic Customer Service Representatives who can professionally handle inquiries across multiple touchpoints calls, emails, chat, or social media. The ideal candidate excels in solving customer issues, enjoys working collaboratively, and thrives in a fast-paced environment.
Job: Full time
Salary Range: $18.00 – $27.00 per hour
Key Responsibilities
We are searching for dedicated and empathetic Customer Service Representatives who can professionally handle inquiries across multiple touchpoints calls, emails, chat, or social media. The ideal candidate excels in solving customer issues, enjoys working collaboratively, and thrives in a fast-paced environment.
Job: Full time
Salary Range: $18.00 – $27.00 per hour
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, chat, or social channels
- Identify customer needs through active listening and problem-solving
- Provide accurate information about products, services, policies, and billing
- Process account updates, refunds, orders, and service requests as needed
- Escalate unresolved issues to the appropriate departments with clarity and care
- Keep thorough records of customer interactions and follow internal protocols
- High school diploma or GED
- Excellent verbal and written communication skills
- A positive, helpful, and resilient approach to customer interactions
- Basic to intermediate computer fluency and quick adaptability to new tools
- Ability to multitask and manage time effectively
- Competitive hourly pay
- Performance-based bonuses and incentives
- Health, dental, and vision insurance options
- Paid time off and holidays
- Ongoing training and professional development
- A supportive and inclusive workplace culture
Salary : $18 - $27
