What are the responsibilities and job description for the Sales Engineer position at Go!Foton?
This position reports directly to the Managing Director of Data Center Sales and requires a highly technical, customer focused and self-motivated individual, providing expert technical support for Go!Foton personnel and its customers. The Sales Engineer is responsible for providing the Sales team with pre and post sales engineering support for Go!Foton new and existing AI Data Center customers and service providers in the Hyperscaler, NeoCloud, Telecom, and MSO markets. This process includes several responsibilities and duties.
RESPONSIBILITIES:
- Planning and Designing Fiber Infrastructure to support the placement of servers, networking equipment, and storage devices in the Data Center.
- Produce a high volume of accurate cable length calculations for customers, often under aggressive timelines, including mass-generation of cable lengths across large-scale data halls and multi-rack deployments.
- Manage and validate the overall volume, complexity, and time sensitivity of cable length generation required to support fast-moving client design cycles and bid schedules.
- Creating blueprints for efficient data flow and accessibility.
- Knowledge about a company’s infrastructure needs, including power, cooling, location, and utilities.
- Ensuring designs comply with building codes, regulations, and standards.
- Creating and maintaining documentation for the Data Center and supporting architectures.
- Conducting performance testing and tuning to ensure optimal delivery of product.
- Help customers with their AI data center journey, including workflow pipelines and performance optimization.
- Support Sales activities for Datacenters with focus on AI DC cluster/pod architecture, Cable/Patch Panel Design, Cable Management Design, Integration, and Installation.
- Provide Technical Design Expertise in partnership with Go!Foton service suppliers to ensure customer success
- Providing expertise in infrastructure workflows, including hardware, workload orchestration and application tuning.
- Understand different solutions trade-offs and propose enterprise customers the best architecture and technical execution.
The ideal candidate will be capable of addressing all the previously mentioned technologies, speak to them professionally, plan for the implementation of these solutions, document the finalized deployment, and hand-off to the client in collaboration with the Sales Team.
Requirements:
- Bachelor’s degree or equivalent experience in Engineering, Information Technology, or Computer Science
- 5 years of experience in low voltage cabling, structured cabling, or fiber infrastructure expertise
- Proven track record delivering large-scale data center infrastructure projects for hyperscale, Neocloud or enterprise customers.
- Strong knowledge of BICSI, RCDD, and industry standards for structured cabling and fiber systems.
- Strong background and extensive experience in using CAD/Bluebeam (or equivalent), Elevations, Cutsheets, and Connectivity Map documentation.
- Ability to work independently with a remote team with minimal direction.
- AI application experience is a plus.
Required Skills / Abilities
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Thorough understanding of or the ability to quickly learn about the project or product being developed.
- Ability to work with cross-functional teams, including sales, engineering, and technical support.
- Ability to present to diverse audiences, including C-suite level executives.
Customer Service Orientation:
- Strong focus on customer satisfaction and experience.
- Ability to provide pre and post-sales support and address client concerns promptly.
Analytical Skills
- Problem-solving mindset with a focus on customer satisfaction.
- Ability to analyze market trends and customer needs to inform sales strategies.
Adaptability
- Flexibility to adapt to changing market conditions and emerging technologies.
- Willingness to travel (up to 40%) is needed to meet with clients and attend industry events.