What are the responsibilities and job description for the Client Success Lead position at Go Carpathian Recruiting?
The Role
We’re looking for a Client Success Lead to join our leadership team. This role is designed for someone who loves building strong client relationships, mentoring account managers, and turning vision into strategy. As the Client Success Lead, you’ll be the heartbeat of our client-facing team - ensuring clients succeed, stay with us long term, and grow.
You’ll report directly to the CEO and manage a team of 2 current Account Managers plus a new hire. While you will personally handle 1–2 high-value accounts, your primary focus will be leading, mentoring, and enabling your team to deliver exceptional results.
Mission
Ensure every client succeeds and stays, while mentoring and managing Account Managers, with a focus on strategic retention and client growth.
Key Responsibilities
● Lead, coach, and mentor the Account Management team; set expectations and provide accountability.
● Own retention, upsell, and client performance KPIs.
● Personally manage 1–2 high-value accounts.
● Join key client calls alongside AMs during escalations, renewals, or growth opportunities.
● Create client success playbooks, training materials, and performance dashboards.
● Partner with leadership to improve client experience and results.
Success Metrics
● Measurable growth in average client lifetime value.
● Achievement of upsell/expansion revenue targets.
● Demonstrated AM development through scorecards and feedback.
Ideal Background
● 5 years in account management or client success, ideally in a digital marketing agency.
● Proven experience mentoring and leading client-facing teams.
● Strong communicator — able to turn complex strategy into clear direction.
● Comfortable rolling up your sleeves when needed while keeping a leadership mindset.
● A strategic thinker with experience navigating client concerns and guiding teams toward long-term retention and growth.
Location
● City of Plano based role
● Hybrid
Compensation & Incentives
● Competitive salary.
● Bonus/incentive structure tied to retention, upsell, and client success outcomes.
Salary : $90,000 - $105,000