What are the responsibilities and job description for the Client Success Manager (Sr.) position at Inbenta?
Company Overview
Inbenta is a global technology company headquartered in Allen, Texas with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing – NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, digital demos, and search engines. Our customers include many global blue-chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation, and other sectors.
Role Summary
As a Client Success Manager, you will be responsible for maintaining consistent communication with customers and proactively identifying new opportunities for additional sales or cross-selling. This is a high-impact, customer-facing position that combines sales expertise and strategic thinking to proactively identify and pursue upsell and cross-sell opportunities, consistently driving increased value for both the customer and the organization.
Key Responsibilities
Inbenta is a global technology company headquartered in Allen, Texas with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing – NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, digital demos, and search engines. Our customers include many global blue-chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation, and other sectors.
Role Summary
As a Client Success Manager, you will be responsible for maintaining consistent communication with customers and proactively identifying new opportunities for additional sales or cross-selling. This is a high-impact, customer-facing position that combines sales expertise and strategic thinking to proactively identify and pursue upsell and cross-sell opportunities, consistently driving increased value for both the customer and the organization.
Key Responsibilities
- Understand the needs of your customers and effectively align Inbenta solutions to solve those needs.
- Manage and retain current business through proactive engagement, servicing, and support.
- Generate, cross sell and upsell opportunities to share with the Sales team for revenue expansion
- Work collaboratively with cross functional teams such as Client Experience, Delivery, Development, and Product Teams in identifying, capturing, and tracking the solution success criteria.
- Actively monitor client activity and proactively work with clients to realization of the full value of the Inbenta solution
- Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations.
- Develop high levels of customer engagement and satisfaction while focusing on revenue growth.
- Single point of ownership and contact with customers and internal stakeholders
- Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities
- Maintain engagement with customers to monitor account health and ensure alignment with their priorities.
- Work collaboratively with the Marketing team to build Customer testimonials and referrals.
- Own the renewal processes to increase client loyalty, retention, and revenue growth
- Be an Inbenta product and solutions expert
- Maintain system records including but not limited to CRM, Click up, etc.
- Proactively identify and prioritize resources and efforts according to value and risk.
- Bachelor’s degree in business, Computer Science, Engineering, or a related
- 5-7 years of experience in tech/software as a service sales role
- Preferred experience includes familiarity with: AI, ML, NLP, APIs, and SDKs.
- Languages: English (bi-lingual a plus)
- Consultative selling skills.
- Negotiation skills.
- Value-based selling skills.
- Advanced communication skills, both verbal and written.
- Results-oriented.
- Account and pipeline management.
- Self-Learner focused on continuous improvement.
- Collaboration skills.
- Team oriented.
- Analytically oriented.
- Focused on winning.
- Software And Tools Experience
- Salesforce and other CRM tools
- LinkedIn Sales Navigator
- Zoom Info
- Google Applications
- MS Applications
- Teams
- Competitive base salary plus commissions.
- Hybrid work model with the opportunity to work remotely
- Full-time