What are the responsibilities and job description for the Appointment Coordinator (Go Kia Tacoma) position at Go Auto?
Job Description
Appointment Coordinator - Go Kia Tacoma
Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!
Responsibilities:
- Master of Appointments: Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
- Guest Experience Guru: Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
- Recall and Reminder Rockstar: Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
- Communication Connoisseur: Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
- Proactive Planner: Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
- Cash Handling Champion: Collect and process payments, following dealership guidelines with precision.
- Feedback Aficionado: Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.
Qualifications:
- Customer service experience with a passion for creating positive experiences.
- Excellent communication skills, both written and verbal.
- Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
- Tech-savvy
Perks:
- Consistent Hours – No evenings, no guessing. Just a reliable Monday to Friday schedule with a rotating Saturday shift
- Real Time Off – Paid time off and vacation
- Top-Tier Benefits – Health and dental for you and your family
- Career Growth – We don't just offer jobs; we build lifelong careers. We have a known Promote from Within culture, climb the ladder!
- Learning & Development – Ongoing training, certifications, and access to Go Auto U
- $19 - $22/hr (Based on experience)
- 401K
Don't settle for just a job—join us at Go Auto and build a career you'll love. Shift into gear and apply today!
Salary : $19 - $22