What are the responsibilities and job description for the Customer Service Rep Lead - Internal Lawrenceville Staff Only position at GNR Public Health?
Job Information
This position is open to only internal Lawrenceville Health Center candidates.
Internal Candidates - Please ensure you include your FULL working history on this application
The offered salary for this position will be a 5% increase for taking on Lead CSR duties.
All levels of CSR's are eligible to apply (CSR 1, 1.5, 2, 2.5 etc)
Description of Duties
The Customer Service Representative (CSR) Lead is responsible for overseeing the daily operations of the customer service team while ensuring high standards of productivity, accuracy, and customer satisfaction. This position serves as a working lead, providing guidance, training, and support to CSR staff while maintaining individual performance expectations. The CSR Lead acts as the primary escalation point for complex client issues, supports management in monitoring quality and operational performance, and is responsible for preparing and submitting multiple time sensitive operational and compliance reports.
Qualifications
Minimum:
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Preferred
Internal LHC Candidates
Make a difference in the health of your community and earn great benefits too!
Full-time employees are eligible for an extensive and highly competetive network of benefits.
Benefits Package Includes
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
Do you have a High School diploma or GED equivalent?
Have you ever been dismissed from ANY government position? If yes, an explanation can be attached with application.
Are you a current GNR Public Health Employee?
What is your highest level of completed education
Do you possess a High school diploma/GED and one (1) year of experience communicating information in a customer service setting?
I certify that all information in this application is true & the work history section of this application is complete. Resumes can not be submitted in lieu of work history on this application.
Are you a current CSR at the Lawrenceville Health Center?
This position is open to only internal Lawrenceville Health Center candidates.
Internal Candidates - Please ensure you include your FULL working history on this application
The offered salary for this position will be a 5% increase for taking on Lead CSR duties.
All levels of CSR's are eligible to apply (CSR 1, 1.5, 2, 2.5 etc)
Description of Duties
The Customer Service Representative (CSR) Lead is responsible for overseeing the daily operations of the customer service team while ensuring high standards of productivity, accuracy, and customer satisfaction. This position serves as a working lead, providing guidance, training, and support to CSR staff while maintaining individual performance expectations. The CSR Lead acts as the primary escalation point for complex client issues, supports management in monitoring quality and operational performance, and is responsible for preparing and submitting multiple time sensitive operational and compliance reports.
Qualifications
Minimum:
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Preferred
Internal LHC Candidates
Make a difference in the health of your community and earn great benefits too!
Full-time employees are eligible for an extensive and highly competetive network of benefits.
Benefits Package Includes
- 13 paid holidays per year
- Three weeks of Annual (Vacation) Leave per year
- Three weeks of Sick Leave per year
- Retirement plan through the State of Georgia Employee's Retirement System which provides for a defined monthly pension upon retirement
- 401(k) retirement savings plan to supplement pension plan, which includes an agency contibution based on the employee's contribution amount
- Life Insurance
- Payroll deductible health insurance and flexible benefits options including Dental, Vision, Long-term Care, Spouse Life, Dependent Life, AD&D, as well as Short-term and Long-term Disability
- Medical and Childcare Spending Accounts available
- Employees are elibible to become member of the Atlanta Postal Credit Union and/or the Georgia's Own Credit Union.
The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
- Yes, I understand and agree
- No, I do not agree
Do you have a High School diploma or GED equivalent?
- Yes
- No
Have you ever been dismissed from ANY government position? If yes, an explanation can be attached with application.
- Yes
- No
Are you a current GNR Public Health Employee?
- Yes
- No
What is your highest level of completed education
- HS Diploma or GED equivalent
- Some College- Not Completed
- Technical or Associates Degree
- Bachelors Degree
- Masters or Graduate Degree
- Doctorate Program/Degree
- None of the Above - No education
Do you possess a High school diploma/GED and one (1) year of experience communicating information in a customer service setting?
- Yes
- No
I certify that all information in this application is true & the work history section of this application is complete. Resumes can not be submitted in lieu of work history on this application.
- Yes
- No
Are you a current CSR at the Lawrenceville Health Center?
- Required Question