Transporter Administrator - Santa Fe, NM (1309)

Job Description: Transporter Administrator
Company: GMTCare
Location: New Mexico - Santa Fe
Employment Type: Full-Time

About Us:

GMTCare is a mission-driven provider of non-emergency medical transportation (NEMT) services, dedicated to helping individuals with mobility and healthcare access challenges get to where they need to be, safely, reliably, and compassionately. Since launching in 2009, GMTCare has grown into the largest NEMT provider in Nevada and expanded rapidly into Arizona and New Mexico. Today, we help thousands of people across the Southwest access vital care, one ride at a time.

At GMTCare, our values define us. Compassion, Attitude, Responsibility, and Excellence ("We CARE") shape every interaction, with our riders, partners, and each other. We operate a modern, safety-focused fleet equipped with GPS, vehicle tablets, and powered lifts, and we invest heavily in training with each driver completing over 80 hours before serving clients. This commitment to professionalism, integrity, and service defines the culture you’ll be joining — and leading.

About the Role:

This is not just a transporter role, and it’s not just an office role. It’s a high-impact operational position designed for experienced transporters who are ready to step into greater responsibility and visibility within GMTCare.

As a Transporter Administrator, you serve as a vital link between the field and leadership, continuing to transport patients while also supporting the organization, compliance, and daily coordination that keep operations running smoothly. Working closely with dispatch, operations leaders, and office staff, you’ll gain insight into how a large NEMT operation functions beyond the vehicle, with a visible impact on communication, workflow efficiency, and overall service delivery, making this role a strong stepping stone into other operational leadership opportunities

If you want more responsibility, more trust, and a clear opportunity to grow beyond a standard transporter role, this position offers a meaningful next step within a fast-growing NEMT organization.

Responsibilities:

Transportation Duties:
• Safe and professional patient transport between residences and medical facilities.
• Assist patients with entering and exiting vehicles, including wheelchair, stretcher, and mobility aid support.
• Secure passengers and medical equipment according to safety protocols.
• Communicate with dispatch regarding trip status, delays, and route updates.
• Perform pre and post trip vehicle inspections and report maintenance concerns.
• Maintain vehicle cleanliness and operational readiness.
• Complete trip documentation, logs, and electronic reporting accurately and on time.
• Follow HIPAA regulations and maintain patient confidentiality.
• Lift and assist up to 125 pounds when required for transfers and equipment handling.

Administrative and Office Support Duties:
• Support operations staff with scheduling coordination and daily workload management.
• Assist with data entry, trip verification, report preparation, and document organization.
• Prepare internal communications, operational updates, and administrative correspondence.
• Track compliance items including training documentation, certifications, and driver files.
• Assist leadership with calendar coordination, meeting preparation, and task follow ups.
• Support onboarding documentation, uniform tracking, and equipment inventory records.
• Identify workflow inefficiencies and recommend operational improvements.
• Serve as a communication bridge between field staff and office leadership.

Professional Conduct and Compliance:
• Maintain confidentiality of company and patient information.
• Demonstrate professionalism in office and field environments.
• Adhere to all GMTCare safety policies, performance standards, and operational procedures.
• Respond to urgent operational needs when required, including outside normal office hours.

Qualifications:

• Minimum age of 22.
• High school diploma or GED required.
• Valid Nevada driver’s license with minimum three years driving experience.
• Clean driving record with no major violations, suspensions, or at fault accidents.
• Ability to operate large transport vehicles safely for extended shifts.
• Ability to lift at least 125 pounds.
• CPR certification or ability to obtain within 30 days of hire.
• Successful completion of DOT physical, drug screening, and background check.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Professional demeanor in high stress and time sensitive situations.
• Comfort working with bodily fluids using proper protective equipment when necessary.

Preferred Attributes:

• One or more years of non-emergency medical transportation experience.
• Prior administrative, dispatch, or office support experience.
• Healthcare environment experience.
• Bilingual abilities, Spanish preferred.
• Familiarity with Microsoft Office tools including Teams, Outlook and SharePoint
• Knowledge of local roadways and service areas.

Reporting: Reports directly to the GMTCare Executive Director.

Compensation:

• Hourly rate starting at $23.15
• Final pay will be determined based on the candidate’s experience, skills, and qualifications.

GMTCare and its subsidiaries are an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive and equitable environment for all employees.

Salary : $23