Customer Service & Office Manager

Customer Service & Office Manager

Reports to: President

WHO ARE WE

GML Industries Midwest, based in Lenexa, KS, manufactures precision wire harnesses, cable assemblies, control panels, instrument clusters, signal switching systems, traffic boxes, operator cabs, and electromechanical solutions for OEMs across industries from coast to coast. Backed by lean manufacturing, automated equipment, in‑house engineering, and a skilled workforce, we deliver reliable form, fit, and function-from small prototype runs to high‑volume production-at competitive prices. Committed to responsive customer service and clear communication, GML Industries Midwest and our affiliates partner with you from design and development through finished assembly to meet your exact requirements.

POSITION SUMMARY

GML Industries Midwest is seeking a customer-focused, highly organized Customer Service & Office Manager to serve as the commercial and administrative hub for our wire-harness, cable assembly, control-panel, and electrical-console manufacturing operations. This combined role unifies customer service management, inside sales support, quoting coordination, and office administration under a single position — ideal for a driven professional who excels at building customer relationships while keeping daily operations running smoothly.

The Customer Service & Office Manager owns the full customer lifecycle from RFQ through order delivery, manages vendor and partner relationships, coordinates cross-functional communication between sales, engineering, and production, and oversees day-to-day office administration, HR support, and IT coordination.

ESSENTIAL JOB RESPONSIBILITIES

Inside Sales & Customer Service Support

•     Serve as primary internal contact for customer inquiries, quote requests, order updates, and account management

•     Own sales growth initiatives and pipeline development across automotive, industrial, OEM, and defense markets

•     Prospect and develop new customers; manage opportunities from lead through close

•     Strengthen existing accounts through relationship growth and account planning

•     Coordinate customer communications on pricing, lead times, engineering clarifications, and order status

•     Support outside sales and leadership with business development initiatives and tradeshow participation

RFQ & Quoting Administration

•     Review customer RFQs, drawings, BOMs, and technical specifications

•     Coordinate with Engineering, Purchasing, and Operations to develop accurate quotations and lead times

•     Prepare and issue formal quotations for wire harnesses, cable assemblies, control panels, and electromechanical assemblies

•     Support margin-focused quoting and pricing negotiations in partnership with Ops and Finance

•     Track quote activity, revisions, approvals, and conversion rates; conduct follow-up on open quotes

Order Entry & Project Coordination

•     Convert approved quotations into sales orders within ERP/MRP systems

•     Coordinate new order releases and documentation with production planning and operations

•     Ensure customer requirements, revisions, and specifications are accurately communicated internally

•     Support change management for engineering revisions, customer updates, and schedule changes

Office Administration & HR

•     Manage day-to-day office operations

•     Assist with personnel matters, 401(k) administration, health insurance, payroll, and employee handbook updates, working with the President and our Payroll/Bookkeeping Provider

•     Maintain files for customer contracts, vendor agreements, lease agreements, NDAs, and related legal documents

•     Support marketing activities including brochures, presentations, website maintenance, and coordination with the outsourced marketing firm

Reporting, CRM & Strategic Support

•     Maintain CRM and customer records with accurate opportunity, quote, and account information

•     Prepare sales reports, KPI tracking, pipeline updates, and weekly flash reporting for corporate and board

•     Attend and assist with Board meetings, strategic planning sessions, and investor relations preparation

Qualifications

Required

•     Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)

•     3–5 years of combined experience in customer account management, inside sales, quoting, or sales administration within a manufacturing environment

•     Experience in office administration, HR support, or operations coordination

•     Proficiency with Microsoft Office (Excel, Word, Outlook) — 5 years preferred

•     Experience with ERP/MRP and CRM systems

•     Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously

•     Excellent written and verbal communication and negotiation skills

Preferred

•     Experience in wire harness manufacturing, cable assemblies, control panels, or electromechanical contract manufacturing

•     Familiarity with reading BOMs, customer drawings, and technical specifications

•     Experience supporting OEM, industrial, automotive, aerospace, or defense customers

•     Experience with systems such as Odoo, Global Shop Solutions, Salesforce, or similar.

Compensation & Benefits

GML Industries Midwest offers a competitive salary commensurate with experience, along with a comprehensive benefits package:

•    401(k) with company match

•    Medical, dental, and vision insurance

•    Life and accident insurance

•    Short-term and long-term disability

•    Paid time off

•    Employee Assistance Program (EAP)

•    Wellness program

•    Tuition assistance (eligible positions)

Subject to eligibility, terms, and conditions