Customer Service & SAP Order Processing Specialist

Overview:

Seeking a candidate to provide optimum customer support to end-users, distributors, representatives, sales managers and inner-company organizations. Maintain customer relationship by responding to inquires in a timely manner and ensure pricing accuracy of purchase orders and order processing. Prepare credit memo requests as needed and within company policies. Support Sales & Marketing, Regional Sales Managers as required.

Responsibilities:

• Respond to customer inquiries via telephone and email in a timely and professional manner.
• Research with other departments and respond to sales order discrepancies, shortages, and damaged shipments.
• Auditing of purchase orders for accuracy of information in preparation of data entry. Includes customer account number, representative sales territory number, standard pricing, ship date, ship via. Obtain management approval for price change authorization, terms or changes to standard freight/install policy.
• Enter purchase order data into SAP database and other applications in order to generate Order Acknowledgement, ensuring all orders are entered by end of business hours each day.
• Monitor orders, back orders, expedite and prioritize orders.
• Match sales order acknowledgement and other related information with customer purchase order for scanning.
• Support Sales & Marketing and Regional Sales Managers as required.

Skills

• Knowledge of SAP is a must.
• Microsoft Office Suite, especially Outlook, Excel and One Drive
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills with professional phone and email etiquette
• Ability to multitask, prioritize effectively. and meet daily deadlines in a high volume environment
• Knowledge of sales order processing, credit procedures and basic supply chain concepts is highly desirable.

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person

Salary : $20 - $23