What are the responsibilities and job description for the Operations Analyst I-Servicing Analytics position at GM Financial?
Job Description
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters
This position will be posted until filled.
Responsibilities
In this role you will:
What makes you an ideal candidate?
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters
This position will be posted until filled.
Responsibilities
In this role you will:
- Collaborate with Servicing operational and administrative management
- Ensure efficiencies and excellence in daily functions
- Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests from all Servicing departments
- Utilize best practices of data analysis and validation to ensure data results are accurate
- Enhance knowledge of operational and portfolio metrics to assess risk
- Conduct data and business analysis utilizing data mining and spreadsheet skills
- Communicate findings, develop recommendations, and present analyses to management in a clear, concise, convincing, and actionable format
- Represent Servicing Analytics in enterprise projects
What makes you an ideal candidate?
- Business operations
- Reporting
- Data mining
- Data analysis and validation techniques
- Logical processing/programming
- Proficiency with Microsoft Excel, Word, and PowerPoint
- Ability to interact collaboratively with internal customers
- Effective written and verbal presentation skills
- Proactive and detail-oriented
- Ability to work with minimal supervision
- Capable of managing multiple and varied projects, including ability to coordinate and balance numerous tasks in a time-sensitive environment, under pressure, meeting deadlines
- Demonstrated quantitative skills
- SQL (Base SAS preferred)
- Normal hybrid office/home environment subject to stressful situations
- Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required
- Limited travel may be required to support business needs
- Strong focus on providing quality service to internal and external customers
- 0-2 years of experience working with data mining tools such as SQL required
- 1-3 years of experience querying large multi-table datasets and data presentation preferred
- 0-2 years of experience in consumer loan/lease portfolio servicing analysis preferred
- High School Diploma or equivalent required
- Bachelor’s Degree in related field or equivalent work experience required
- Master’s Degree in MIS, Finance, Economics, or Business preferred