What are the responsibilities and job description for the Account Manager - (Burlington, VT) position at GM Financial?
The GM Financial Account Manager is responsible for sales, service, and support of assigned GM franchise dealers and associated GM Financial products. This team member will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial. This team member's overall responsibility will be to develop dealer relationships that generate loan and lease contracts, floor plan accounts, and commercial lending accounts according to GM Financial's established credit risk and profitability models.
In this role you will:
Help equip our dealers to sell more new GM units, used vehicles, and drive profitability
Manage assigned dealer relationships within a geographic territory to achieve key objectives while offering support and service on all GM Financial initiatives and systems
Maintain effective communication with dealers and appropriate internal partners
Be self-motivated with an ability to work both independently and collaboratively to drive change in your assigned market
- Professionally represent the brand and demonstrate our captive value proposition
- Manage dealer relationships to drive sales and engagement with GM Financial
- Support and market all programs, systems, incentives, and rewards
- Act as a liaison between the dealer and the Credit Center, Funding, Commercial Lending, and other functional areas to resolve issues by partnering with subject matter experts
- Analyze dealer-specific data using reporting tools and take appropriate action
- Identify and resolve dealer issues presenting excessive risk to GM Financial such as portfolio issues, fraud, and dealer agreement violations
- Present information to senior level managers within GM Financial and GM dealerships
- Promote a culture of teamwork, excellence, inclusion, and integrity Long-term mobility is beneficial for career development and advancement within the sales organization at GM Financial
Education and Experience:
- Bachelor’s Degree strongly preferred, or extensive relevant experience
- 3-5 years of experience in the automotive industry, lending, or sales in related field preferred 18 months as a GM Financial Account Manager, or completion of the Strategic Account Management Program preferred
Working Conditions:
- This role may require overnight travel within the assigned territory
- Responding to dealer communications outside of normal business hours If you have previously participated in the SAM/PAM program in the last 18 months, you will not be eligible to apply to this position until you have completed 18 months in your initial placement location.
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