Human Resources Service Center Representative II

Job Description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters

Responsibilities

About the role:

• Serve as first point of contact to respond to basic HR Service Center inquiries related to benefits coverage, leave of absence policies and employment information, etc.
• Responsible for providing accurate and complete answers and resolution of inquiry.
• Document issues into call tracking system and escalate complex calls for resolution.
• Work with other internal areas such as Payroll, HRIS and Compensation to resolve issues/problems and complete service.
• Support employees in navigating various online self-service applications.
• Ensure compliance with company policy as well as applicable local, state, and federal rules, regulations and laws.
• Track and process a variety of information in a timely manner in support of various HR services and benefits, such as Leave of Absence, Dependent Verification, Short Term Disability, etc.
• Run and distribute various HR reports on a daily, regular or ad hoc basis. Perform basic to intermediate data analysis as needed.
• Maintain and update call tracking database on a daily basis to ensure departmental goals are met.
• Provide guidance and support on any system related issues that impact HR Service Centers daily tasks.
• Support projects and activities related to HR Service Center.
• Assist in the continuous development and improvement of information and processes required to perform quality service delivery.
• Participate in developing department goals, objectives and systems.
• Partner with other HR and GMF teams on special assignments and events
• Administrative and clerical procedures.
• Employee benefits administration
  
  

Qualifications

The Ideal Candidate:

• Advanced knowledge of administrative and clerical procedures.
• Basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email).
• HR systems and databases (e.g., HRIS) and their applications.
• Company policies and procedures (e.g., disability, vacation, compensation, EAP programs).
• Company values, mission, vision and strategic direction.
• Computer technology.
• U.S. government regulations (i.e. Selection, EEO, Title , FLSA, ADA, FLMA, etc.).Basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email) skills.
• Communicating organizational benefits programs to employees.
• Completing various administrative duties (e.g., answering phones, making copies, filing).
  
  

Experience

• 3-5 years experience in Human Resources, preferably Benefits Administration Req
• High School Diploma Required
  
  

What We Offer

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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