End User Computing Engineer III

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

About the Role:

End User Computing (EUC) Engineer level III works with business clients, IT departments, and vendors to maintain the end user technology stack specifically Citrix Virtual Desktop Infrastructure (VDI), View, and Azure Windows Virtual Desktops (WVD) the operating system, Virtual Desktop Infrastructure (VDI), Windows Operating Systems, and mobile device management. EUC Engineers work with multiple administrative systems to maintain the integrity of the overall end user infrastructure as well as create and develop new solutions. .

• Administrate and support GM Financial virtual desktops on premises and in the Cloud
• Support Citrix, VMware, and Azure virtual desktops
• Support and maintain the global end user computing (EUC) platforms insuring high performance and reliability
• Plan, architect, design, document and implement EUC platforms, operating system, enterprise software, and peripheral upgrades to improve services provided to business clients
• Proactively identifies opportunities for improvements to existing processes and for automation
• Perform or assist with routine EUC administration tasks, as necessary, to assure the reliable operation of the global end user computing platforms, including routine operations system and software updates
• Work ticketing queues to provide timely resolution for end users and document all work
• Perform root cause analysis as needed for end user related issues
• Perform critical system changes after business hours and participate in an on-call support rotation for providing after-hours support
• Author policy, procedure and standards documents
• Effectively communicates current status of all projects, problems, and issues to the department Manager or AVP
• Study and analyze the performance and capacities of the systems and peripherals to prepare plans for future expansion and upgrades

What makes you a dream candidate?

• Advanced knowledge of virtual desktop infrastructure
• Advanced understanding of IT Service Management tools, ServiceNow
• Knowledge of the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities
• Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge
• Knowledge of various protocols including and not limited to: HTTP, HTTPS, SSH, SSL, DNS, LAN, WAN, Routing, IP, DHCP
• Knowledge of Cloud and Cloud technologies and capabilities
• Technical knowledge of VDI technologies, VMware View, Citrix XenApp and XenDesktop
• Knowledge of VMware virtualization concepts, including provisioning and automation methods
• Knowledge of Netscaler or ADS (Application Delivery Services)
• Ability to think strategically and make collaborative decisions
• Advanced technical writing
• Communicates quickly, clearly, concisely, appropriately and intelligently
• Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
• Advanced planning and time management
• Experience in document creation and ITSM ticket management
• Foster open communication, speaks with impact, listens to others and writes effectively
• Information security standards/frameworks (ie, NIST Cybersecurity Framework, ISO) skills

Experience

• High School Diploma or equivalent required
• Bachelor’s Degree in related field or equivalent work or military experience preferred
• 3-5 years experience in Information Technology and managing VMWare virtualization technologies, including Desktop virtualization required
• 5-7 years administration of small to medium size Citrix environments on an Enterprise scale preferred
• 0-2 years cloud virtualization preferred
• Citrix certification preferred
• Azure Fundamentals preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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