Patient Care Coordinator

Job Overview
We are seeking a proactive and detail-oriented Dental Office Patient Coordinator/Scheduler to join our dynamic dental team. In this vital role, you will serve as the primary liaison between patients and the dental practice by:

• Greeting patients with warmth and professionalism
• Handling phone calls/texts/emails and scheduling with confidence
• Ensureing all necessary information is up to date on each scheduled patient
• Confirming scheduled patients daily
• Supporting the team wherever needed to make the day flow

Responsibilities

• Greet daily scheduled patients upon arrival
• Ensure schedule meets daily production goals
• Track new patient calls and referral sources
• Prepare patient statistic/information in preparation to discuss in daily huddle
• Identify and work with clinical team for available emergency patient times
• Notify team of appointment status changes; arrivals, cancels or fails daily
• Work with payments systems program for credit card payments
• Collect and enter all patient information correctly into Dentrix Software
• Maintain electronic patient record including scanning prior to patient departure
• Verify and ensure collection of emails for marketing and patient communication
• Communicate daily with patients regarding appointments, schedule changes and follow up with missed or failed appointments
• Correctly check patients in upon arrival and inform clinical staff in a timely manner of their arrival
• Check out each patient upon completion of visit, collecting any necessary co-payments or account balances
• Ensure every patient is rescheduled for recall with the hygienist and treatment with the doctor

Skills

• Knowledge of Dentrix Software (preferred)
• Organized and Detail-Oriented
• Strong inter-personal skills
• Confident in financial communication
• Knowledge of basic dental insurance policies
• Dental background with scheduling (required)
• Understanding of HIPAA compliance standards to protect patient privacy and confidentiality
• Ability to always maintain professional demeanor, even under stress (required)
• Effective communication skills for liaising with patients and team members
• Team player with strong independent skills
• Maintains confidentiality and professionalism at all times
• Professional appearance, reliability and a positive attitude
• Ability to speak, understand and write fluent English
• Ability to complete tasks within required time frames

Join us in delivering exceptional dental care by ensuring our patient's experiences are seamless! Your expertise will play a crucial role in supporting our mission to provide outstanding service while maintaining compliance with healthcare standards.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off

Experience:

• Dental office: 1 year (Required)

Work Location: In person

Salary : $20 - $22