Account Director

Title: Account Director (Also open to Sr. Account Supervisor)

Domain: Account Services

Location: Coral Gables, FL

Experience: 8-10 Years

Reports to: Partner

Job Purpose

The Account Director is responsible for overseeing the successful delivery of a project to the client’s satisfaction and within agreed scope and timelines. Also, manage several high-level client relationships, oversee multiple projects simultaneously and look for opportunities to expand existing relationships. As the “ultimate” advisor to the client, the Account Director must align the client’s expectations and GlueIQ’s deliverables in a way that will support the client success and outcomes that are meaningful to them.

ABOUT GLUEIQ

GlueIQ is the brainchild of our collective obsession with Creativity, Culture, and Tech. We understand that complex problems are best solved collaboratively, and it was time for a creative consultancy model that could foster those critical connections between people, process, and tools that drive meaningful growth for our clients

Key Responsibility Areas

Intake, Ideation and Planning

·     Deep understanding of the client’s business, brand, and category across multiple accounts.

·     Understand the client goals and needs and clearly articulate the objectives of the initiative.

·     Oversees all briefs on account and writes them for larger and high-profile assignments.

·     Strategic involvement, able to develop a brief that is compelling and that inspires and identifies a clear outcome along with how success will be measured.

·     Assemble and brief the team and facilitate ideation, always looking for ideas that are big and offer the greatest impact on the client’s business.

·     Review project and creative briefs to ensure overall strategic direction in on-target.

·     Develop case studies on clients’ business

Issue and Risk Management

·     Support the team in analyzing the key issues and risks in the program and assess business impact

·     Drive effective communication of issues and risks to the client when relevant to the senior clients

·     Set project quality and performance standards. Assess and manage risk within, and across, multiple projects

·     Deep understanding of contracting and controls relative to quarter close. Ability to navigate conversations with senior business client and senior procurement to detect when negotiation is underway and involve senior account leadership to consider position/leverage and preparation

·     Responsible for ensuring that the forecast for their portfolio of business is clean and updated in a timely manner

·     Responsible for a thorough understanding of and the up-to-date maintenance of the P&L for their portfolio of business

·     Effective and Favorable Negotiations: Proficient in navigating quarter close risk on contracts and cash

·     Responsible to escalate as needed to GlueIQ leadership, legal, finance etc. as appropriate.

Revenue Growth, Client Acquisition, Account Management

·     Structure and manages integrated, multi-track projects and programs

·     Manages and ensures that the account plan includes all important elements. Ensures a regular cadence is put in place to review account plan and update details as they change.

·     Contribute to business development opportunities as needed

·     Ownership of monthly, quarterly, and annual revenue and margin targets aligned with GlueIQ’s business goals

·     Solid understanding of negotiation tactics and ensures we put a price on demands and never make a concession without getting something in return

·     Review overall program metrics and creative to ensure compliance to quality on all client deliverables set forth in the creative brief

Client Stewardship

·     Drive strategic initiatives for clients towards specific measurable business goals

·     Establish relationship framework for the relationship in collaboration with the client and agency partners

·     Build and manage senior client relationships (expectations, communications, escalation, etc.)

·     Understand the client’s culture, capabilities, team structure and take decisions to ensure success for the client

·     Manage client expectations/perceptions

·     Stay abreast of client’s industry trends as well as trends in the digitally enabled world. This also includes how they affect client’s business and marketing initiatives

·     Understand the client’s culture, capabilities, team structure, decision making process and take decisions to ensure success for the client

Team Stewardship / Capability Development

·     Communicate client objectives to all team members to ensure consistency

·     Communicate and disseminate client requests to internal teams; manage internal communications and external communication with vendors, media partners

·     Drives succession planning for the key roles on the account

·     Inspires, coaches and mentors junior team members

·     Build a positive, collaborative working environment for the team

·     Actively get involved in company events such as hiring, training and internal initiatives.

Qualifications

• 8-10 years Account Management experience
• Proven experience in Account Management and building client relationships
• Strong Team Management and Leadership skills with the ability to inspire and guide teams
• Sales expertise with experience in driving business growth and meeting targets
• Project Management skills to oversee budgets, timelines, and deliverables effectively
• Exceptional communication and interpersonal skills
• Bachelor's degree in Marketing, Business Administration, or a related field
• Experience in a creative agency or consultancy environment is a plus
• Ability to work on-site in Coral Gables, FL

BENEFITS:

• Glue-IQ pays 100% of Health plan premium (health, dental, vision)
• Hybrid working environment in creative, vibrant office setting (4 days in office, 1 day WFH)
• 401k Profit-Sharing Plan
• Client-specific benefits and perks
• Office located in heart of Coral Gables

*GlueIQ is strongly committed to hiring a diverse staff, and believes all experiences and perspectives bring value to our clients. GlueIQ does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, national origin, ethnic origin, or any other characteristic protected by state or federal law.

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.