Customer Service Representative

Job Title Customer Service Representative (Golf, Bartending, Axe Throwing, and Escape Game)

Type of position: Part-time

Hours: 20-36 Hours/week

Days Potentially Scheduled to work:

Sunday & Saturday: Scheduled between 11a-10p

Monday-Friday: Scheduled between 11a-8p

General Description, Duties and Responsibilities

As a Customer Service Representative (CSR), you will be responsible for ensuring excellent customer service is provided through a friendly and upbeat attitude, fast and accurate processing of customers, proficiency at cash handling and credit transactions, exceptional communication skills and coordination with other Team Members to respond to inquiries and resolve problems while maintaining a customer first attitude.

As a Customer Service Representative, you will be the first point of customer contact for customers during their Golf, Axe Throwing, Escape Game or Bar experience. Other responsibilities will include all the following duties:

• Answer the phone and any resulting customer inquiries (Prices, Hours of Operation, Dates of Closures, Information Related to Other Attractions Owned and Operated by the Company, Party Information)
• Deliver a consistently high level of customer service to each client while maintaining a safe environment by identifying problem clients and having them removed
• Efficient and Accurate use of the cash register/POS system
• Ability to proficiently use a computer to check-in customers for other events within the attraction (Mental Trap/Wicked Axe)
• Set-up, hosting and clean-up of private events
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences to make recommendations
• Ensuring that standards for quality, customer service, health and safety are met
• Maintain a clean work and dining area by removing trash, cleaning tables and washing glasses, utensils and equipment; notify management of any issues is required
• Preempt and actively respond to problems that arise while keeping management informed
• Dealing with sales, as and when required
• Comply with all food and beverage regulations
• Inventory counting and stocking
• General cleaning such as: sweeping, mopping, vacuuming, wiping down tables, cleaning bathrooms, bending, stooping, lifting items of up to 50 pounds
• Effectively responding to customer complaints and comments
• Any other duties given by a supervisor during a prescheduled shift

Key Skills

• Self-motivation
• Diplomacy and reliability
• Enthusiastic personality
• Excellent communication skills, both verbal and written
• Problem solving skills
• Ability to build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to think creatively to problem solve potential complications associated with providing excellent customer service
• Promotion of store merchandise and company product
• Ability to multi-task with a high attention to detail
• Ability to work well in a team environment with a high level of organization
• Collaborate with management on employee and customer service issues
• Knowledge of local and state regulations related to alcohol service and health code compliance

Requirements

• Preferred experience with cash register/POS system, but not required
• Preferred experience with children, teens and adults
• All employees will be required to work at least one weekend day every week (weekends are Friday, Saturday or Sunday)
• Highly Organized with an ability to display strong communication, interpersonal and decision-making skills
• The ability to work a varied schedule - days, nights, and weekends
• Excellent computer, problem-solving and customer service skills
• Positive attitude and excellent communication and customer service skills with an ability to converse and work with people of diverse backgrounds and cultures
• Meets state minimum age to serve alcohol and can provide proof of OLCC Service Permit Certification prior to hire
• Ability to lift and carry up to 50 lbs. for short periods of time
• Must be able to stand, bend, kneel, squat, and crouch for extended periods of time
• Ability to multi-task in a chaotic environment
• Being comfortable with cleaning and experience with using disinfecting agents such as, Isopropyl Alcohol, Bleach, Lysol and Pinesol
• Demonstrate an ability to deliver excellent customer service

Work Environment

• Standing for extended periods of time (up to eight hours per day)
• Dealing with a wide variety of guests from 0 years old to over 90 years old
• Cleaning when there are no customers
• Cleaning while there are customers on the course
• Being able to deal with a loud and chaotic environment
• Being able to motivate oneself when there are no customers to serve

DISCLAIMER:

Although this job description is intended to be thorough, it is not necessarily comprehensive. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Work Remotely

• No

Job Type: Part-time

Pay: From $17.80 per hour

Work Location: In person

Salary : $18