Receptionist

Dental Receptionist

Location: Freeport, NY
Job Type: Full-Time
Reports To: Practice Owner / Office Manager

About Glow Dental: Glow Dental is a modern, growing multi-specialty dental practice in Freeport, NY committed to delivering exceptional patient care and an outstanding patient experience. We are seeking an experienced Dental Receptionist who can confidently manage front-desk operations, dental insurance processes, and patient communication in a fast-paced environment.

Practice Clinical Schedule & Availability

Our practice is open for patient care during the following days and hours:

• Mondays & Fridays: 8:30 AM – 6:30 PM (Pediatric Dentistry days)
• Wednesdays & Thursdays: 8:30 AM – 6:30 PM (General Dentistry)
• Saturdays: 8:30 AM – 3:00 PM

We are looking for a team member who is available to work all of these clinical days on a regular, ongoing basis. Additional hours and opportunities may become available as the practice continues to grow.

Position Summary: The Dental Receptionist serves as the first point of contact for patients and plays a critical role in the daily success of the practice. The ideal candidate will have previous dental front desk experience, a strong understanding of dental insurance, familiarity with dental terminology, and the ability to accurately calculate patient copays, deductibles, and estimated treatment costs.

Responsibilities:

• Greet and check patients in and out while providing exceptional customer service.
• Answer incoming phone calls and respond to patient inquiries professionally and efficiently.
• Schedule, reschedule, and confirm patient appointments while maximizing schedule productivity.
• Verify dental insurance benefits and eligibility prior to appointments.
• Accurately calculate and collect copays, deductibles, coinsurance, and patient balances.
• Present treatment estimates and explain patient financial responsibilities.
• Maintain accurate patient demographic, insurance, and account information.
• Process payments and maintain accurate financial records.
• Perform appointment reminder, confirmation, and follow-up calls.
• Coordinate with providers and clinical staff regarding patient flow and scheduling needs.
• Manage patient concerns with professionalism, empathy, and problem-solving skills.
• Maintain HIPAA compliance and patient confidentiality.
• Support administrative and operational needs as required in a growing practice.

Required Qualifications:

• Dental receptionist, dental front desk, or dental administrative EXPERIENCE REQUIRED.
• Strong knowledge of dental terminology, common dental procedures, and treatment planning.
• Experience verifying dental insurance benefits and explaining coverage to patients.
• Ability to accurately calculate patient copays, deductibles, annual maximums, and treatment estimates.
• Experience collecting payments and discussing financial arrangements with patients.
• Strong computer skills and ability to learn new software quickly.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and remain detail-oriented in a fast-paced environment.
• High school diploma or equivalent.

Preferred Qualifications:

• Experience with Open Dental software.
• Familiarity with PPO dental insurance plans and claims processes.
• Bilingual (Spanish preferred).
• Experience in a general dentistry, pediatric dentistry, orthodontic, or multi-specialty dental practice.

What We're Looking For

The ideal candidate is:

• Friendly, professional, and patient-focused.
• Confident discussing insurance benefits and financial responsibilities.
• Comfortable handling multiple priorities simultaneously.
• Reliable, organized, and detail-oriented.
• A team player who enjoys contributing to a positive office culture.

Why Join Glow Dental?

• Modern, technology-driven dental practice.
• Supportive and collaborative team environment.
• Competitive compensation based on experience.
• Opportunity for growth as the practice continues to expand.
• Make a meaningful impact on patient care and the overall patient experience.

Job Types: Full-time, Part-time, Contract

Pay: From $24.00 per hour

Work Location: In person

Salary : $24