Emerging Accounts Strategy Supervisor

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Supervisor - Strategy & Emerging Accounts provides day-to-day support for contract administration and governance coordination for Emerging Accounts (non-Hyundai Motor Group). This role works across Commercial, Operations, Legal, Finance, functional owners to ensure SOW documentation, scope alignment, governance cadence, and performance expectations are captured accurately, maintained with strong controls, and executed consistently. The Supervisor supports contract execution activities - from intake through implementation - by managing documentation, tracking approvals and changes, maintaining action logs, and coordinating governance outputs (minutes, trackers, follow-ups). The role also supports KPI/profitability review preparation by compiling data and flagging early risks (scope drift, exceptions, margin leakage) for escalation. Success requires strong organization, disciplined recordkeeping, and consistent stakeholder follow-through.

Responsibilities

• Contract Administration & Governance Coordination
• Support Emerging Account contract lifestyle activities (MSA/SOW/WO support, renewals, amendments, change requests) by coordinating inputs and ensuring scope, deliverables, and controls are clearly defined for execution
• Maintain contract documentation control; file organization, version control, redline logs, approval status tracking, and distribution of approved copies
• Maintain standard contract reference materials (scope summaries, assumptions/exclusions, KPI/SLA language references, billing trigger reference sheets) to support consistent internal alignment
• Support contract readiness by validating that contract requirements align to operational capability and identifying gaps for escalation and resolution
• KPI & Profitability Oversight
• Compile and analyze KPI and profitability reporting inputs for non-group accounts (volumes, exceptions, accessorials, claims exposure, cost-to-serve) using available source files/tools
• Monitor and flag scope drift, operational exceptions, and reporting variances; maintain corrective action logs with Commercial/Operations/Finance owners
• Operating Rhythm and Process Support
• Support implementation of scalable governance and contract control processes (intake, change control, KPI review cadence, reporting packs) that improve execution consistency
• Collect operational pain points and propose improvements to templates, workflows, and controls that reduce rework and improve clarity
• Coordinate with Operations to ensure SOP references and execution notes remain current for contract-aligned requirements
• Management Reporting
• Prepare PowerPoint- ready leadership updates and maintain Excel-based reporting packing for Emerging (non HMG) accounts, focusing on clear status visibility: contract standing, governance cadence, KPI snapshots, and profitability headlines
• Maintain standardized dashboards and an issues, actions, decisions log; provide leadership-ready rollups supported by traceable detail (source files, trackers, meeting notes), escalating execution risks and open items with owners and next steps
• Ad-hoc Support & Continuous Support
• Provide structured support on time-sensitive deliverables (commercial decks, governance packs, contract summaries, trackers) with consistent quality and version control
• Identify opportunities to streamline work routines and propose standardized template or workflow enhancements
• Support periodic process reviews by gathering inputs and updating trackers, templates, and standard work documentation
• Other duties as assigned
  

Compensation Range

$74,000 - $84,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits Of Working At GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy
  
  

Skills

• Excellent written and communication skills to collaborate with cross-functional teams Required
• Proficient in MS Office (Excel, Word, PowerPoint, other database systems) Required
• Administrative Proficiency Required
• Project Coordination & Management Experience Required
• Reporting and Documentation Experience Required
• Time Management & Detail Orientation Required
• Basic Financial Literacy (Reference to financial statements and models) Required
• Process Improvement Mindset and Problem Solving Skills Required
  
  

Education & Experience

• Bachelor's Degree Required
• 5 - 8 Years of Experience in Business & Data Analysis, Project Management Required
• 6 - 9 Years of Experience in Business & Data Analysis, Project Management Preferred
  
  

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 15 pounds
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in the Irvine, CA office
• Communication with employees and field partners will be primarily conducted via phone and email
  
  

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.