Emerging Accounts Strategy Assistant Manager

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Assistant Manager - Strategy & Emerging Accounts supports contract management and governance execution for Emerging Accounts (Non-Hyundai Motor Group). This role coordinates across Commercial, Operations, Legal, Finance, and functional owners to ensure SOWs, service scope, pricing constructs, governance cadence, and performance expectations are properly documented, aligned, and executed.

Responsibilities

• Contract Management & Governance
• Support contract lifecycle execution for Emerging Accounts, including MSA/SOW drafting support, renewals, amendments, and change orders, in coordination with Legal and Commercial
• Prepare and maintain core contract artifacts: scope summaries, assumptions/exclusions, SLA/KPI language, billing triggers, and escalation workflows for internal alignment and review
• Coordinate governance cadence (QBR/MBR): schedule meetings, compile inputs, document minutes, track actions/decisions/risks, and ensure follow-through with owners
• Maintain contract repository and controls (versioning, approvals, redline logs) to support compliance with internal approval workflows and delegation of authority
• KPI & Profitability Oversight
• Support recurring KPI and financial performance reviews for non-group accounts (margin, accessorials, claims exposure, cost-to-serve)
• Identify and flag margin risks, scope drift, and operational exceptions; coordinate corrective action tracking with Commercial/Operations/Finance owners
• Support contract control mechanisms that protect against unscoped work (rate triggers, thresholds, pass-through rules) by validating alignment between contract terms and actual execution
• Operating Model/Process Improvement
• Coordinate with Operations and functional owners to confirm contract requirements align to capability, SOPs, and execution readiness
• Support implementation of scalable processes that improve governance, billing accuracy, and performance reporting (scope intake, change control, KPI review cadence)
• Collect gaps and pain points from stakeholders and consolidate mitigation actions (resourcing, SOP, systems/reporting enhancements)
• Management Reporting
• Support recurring management reporting for Emerging (non-HMG) accounts developing PowerPoint-ready executive summaries and Excel-based reporting packs covering contract status, governance health, KPI/volume trends, and profitability
• Maintain standardized dashboards and an issues/actions/decisions log; provide both high-level leadership views and deeper-dive analysis (exceptions, margin drivers, scope drift), escalating execution and profitability risks with recommended next steps in partnership with Commercial, Operations, Finance
• Ad-Hoc Support & Continuous Improvement
• Respond to urgent ad-hoc data or document requests, delivering clear, timely outputs
• Identify opportunities to streamline administrative processes and propose comprehensive templates or workflow enhancements
• Assist in periodic process reviews, gathering feedback, and updating standard operating procedures
• Other duties as assigned
  

Compensation Range

$86,000 - $96,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits Of Working At GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy
  
  

Skills

• Excellent written and communication skills to collaborate with cross-functional teams Required
• Proficient in MS Office (Excel, Word, PowerPoint, other database systems) Required
• Administrative Proficiency Required
• Project Coordination & Management Experience Required
• Reporting and Documentation Experience Required
• Time Management & Detail Orientation Required
• Basic Financial Literacy (Reference to financial statements and models) Required
• Process Improvement Mindset and Problem Solving Skills Required
• Bilingual in Korean Preferred
  
  

Education & Experience

• Bachelor's Degree Required
• 6 - 9 Years of Experience in Business & Data Analysis, Project Management Required
• 7 - 11 Years of Experience in Business & Data Analysis, Project Management Preferred
  
  

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Possibility of travel
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 15 pounds
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in the Irvine, CA office
• Communication with employees and field partners will be primarily conducted via phone and email
  
  

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.