Training Solutions Manager

Department: Service - Field Service

Location: United States/Remote

Compensation: $78,000 - $110,000 / year

Description

The Training Solutions Manager is responsible for designing, developing, and delivering scalable training programs that support employee development, client enablement, and organizational growth. This role leads the creation of innovative learning solutions, manages training content lifecycle, and collaborates cross-functionally to ensure alignment with business goals.

Key Responsibilities

Strategy & Planning

• Develop and execute training strategies aligned with organizational objectives.
• Conduct needs assessments with customers to identify skill gaps and learning opportunities.
• Collaborate inter-departmentally to ensure customer training aligns with Glory’s strategic plan
  
  

Content Development

• Oversee the design and development of engaging training materials (eLearning, instructor-led, blended, video content, customer training documentation).
• Ensure content is current, accurate, and aligned with adult learning principles and instructional design best practices.
  
  

Program Management

• Manage end-to-end training programs, including delivery and evaluation.
• Monitor training effectiveness and continuously improve based on feedback and performance metrics.
  
  

Stakeholder Collaboration

• Partner with subject matter experts (SMEs), department leads, and external vendors to create impactful learning experiences.
• Serve as a liaison between L&D, other business units and the customer to ensure training supports operational needs.
  
  

Technology & Tools

• Leverage learning management systems (LMS) and other digital platforms to deliver and track training.
• Help develop tools to monitor the effectiveness of training and customer adoption.
• Stay current with trends in learning technologies and recommend tools to enhance training delivery.
  
  

Education Level

Skills, Knowledge & Expertise

• Bachelor’s degree in Education, Instructional Design, Business, or related field or equivalent experience in business, customer support, sales, consulting or related area
  
  

Qualifications

• 5 years of experience in training development, instructional design, or L&D program management.
• Proficiency with LMS platforms and collaboration tools.
  
  

Required Skills And Competencies

• Experience in professional services, SaaS, or technical training environments.
• Strong project management skills and ability to manage multiple initiatives simultaneously.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Proficient writing and documentation-creation skills.
• Familiarity with data-driven learning analytics and performance measurement.
• Ability to adapt to ever-changing business environments.
• Analytical with process-oriented mind-set
• Able to document projects appropriately to mitigate risk and to be delivered on time.
  
  

Remote Work Expectations

This is a remote role, requiring strong self-management, virtual collaboration skills, and occasional travel for team meetings or client engagements.

• Maintain regular working hours aligned with U.S. time zones and team schedules.
• Communicate effectively across virtual platforms.
• Demonstrate accountability and proactive collaboration in a remote environment.
• Participate in virtual meetings, training sessions, and occasional in-person events or workshops (travel up to 10%).
  
  

Job Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country!

Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement