Residential Manager

Company Description

Glory House of Miami is a Christ-centered non-profit organization focused on healing and restoring the lives of individuals who have suffered from sex trafficking and exploitation. Our mission is to bring restoration to the mind, body, and spirit of those who have been broken by exploitation.

General Description

The Residential Manager is responsible for the overall leadership and daily operations of the safe home, ensuring a secure, supportive, and trauma-informed environment for survivors of human trafficking. This role oversees all shelter activities and resident care while supervising care staff and volunteers, providing both administrative and managerial oversight of the residential program. As a key member of the multidisciplinary team, the Residential Manager collaborates with community service providers to coordinate wraparound support for residents. The ideal candidate combines professional expertise with compassion—leading with structure and accountability while fostering safety, dignity, and empowerment for every survivor in the home.

Duties and responsibilities: (including, but not limited to)

Programming

• Ensures that Glory House’s mission, values, and character are expressed in the program
• Develops and enforces program policies and procedures for staff, volunteers, and participants
• Determines the program schedules, curriculum, and resources
• Provides direct support and counseling to residents using trauma-informed practices
• Schedules and coordinates staff coverage to ensure 24/7 residential supervision
• Responds to emergencies, de-escalate conflicts, and implements safety protocols
• Coordinates with law enforcement, healthcare providers, and crisis services when necessary
• Oversees the Referral/Intake and Exit decisions and process
• Serves as the oversight of Individualized Service Plans 

Human Resources

• Provides direct supervision of the residential staff
• Partners with HR regarding the hiring/training/evaluation/discipline/terminating processes with program staff
• Maintains and updates employee policies and procedures, forms, and files
• Centralizes and disseminates communications across staff
• Aids in staff orientation, training, and well-being

Financial Management & Reporting:

• Manages house budgets, petty cash, receipts, and supply ordering.
• Prepares and submits regular financial reports for grants, ensuring compliance with all funder requirements.
• Works closely with the Operations Team to monitor expenses, ensures resource allocation is within budget, and proposes adjustments as necessary.

Operations

• Oversees the maintenance, supplies, and domestic operations of the residence and any associated assets (vehicles, etc.)
• Ensures confidentiality of records, property, and conversations.
• Remains on call 24/7 (7 days a week) to support staff scheduling conflicts and emergency crisis support for residents.

Relationships

• Assists with trauma informed training for staff and volunteers
• Manages all aspects of volunteers serving survivors
• Works closely with case managers, therapists, and external partners to coordinate services.
• Participates in multidisciplinary team meetings and coalition efforts.

Reporting

• Oversees the recording of and systems associated with tracking program activities, resident data, and interactions
• Produces program outcome reports for the Department of Children and Families
• Interprets the work in terms of outcomes or deficiencies
• Prepares regular reports for the CEO and the Board of Directors as specified

Qualifications

Master’s degree in Social Work, Counseling, Psychology, or related field. Current, active Florida license as one of the following: LCSW – Licensed Clinical Social Worker or LMHC – Licensed Mental Health Counselor.

• Minimum 2–3 years of experience in residential, counseling, social work, or human services setting working in anti-human trafficking, substance abuse, victims of crime, domestic violence, at-risk youth, or similar social services field (Experience working in a residential program preferred)
• Detail-oriented and has the ability to strategically ideate and execute plans for the development of staff and volunteers
• Skilled in leading effective psycho-educational and recovery groups
• Demonstrated leadership skills in a team environment
• Ability to manage multiple priorities with professionalism and discretion.
• Strong financial acumen for reporting of metrics and financial outcomes 
• Knowledge of/experience with trauma-informed therapeutic approach and can execute and lead the organization with best practices 
• Experience with case management practices and recordkeeping
• Experience with problem solving, conflict resolution, and crisis management
• Ability to effectively engage and collaborate with community partners
• Proficiency in Microsoft Office/Google Workspace and case management software
• Excellent time-management and organizational skills
• Excellent oral and written communication skills
• Must demonstrate a willingness to work in a faith-based organization and exhibit Christ-like character in all professional responsibilities.

Compensation & Benefits

• Competitive salary commensurate with experience, along with a comprehensive benefits package
• Health & Dental insurance (with employer contribution)
• Paid time off, holidays, and sick leave
• Retirement savings plan 
• Opportunities for career advancement within the organization
• Supportive, mission-driven team environment
• Staff appreciation days and wellness initiatives