What are the responsibilities and job description for the Supervisor, Patient Access position at Globus Medical?
At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.
Nevro (A subsidiary of Globus Medical) is a global medical device company. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.
Nevro’s comprehensive HFX™ spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza®, Senza II®, Senza Omnia™, and Senza HFX iQ™ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. HFX iQ, Nevro’s latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response1.Nevro’s unique support services provide every patient with an HFX Coach™ throughout their pain relief journey and every physician with HFX Cloud™ insights for enhanced patient and practice management.
Position Summary:
Reporting to Manager, Patient Access, the Supervisor, Patient Access is responsible for managing and leading a team of Patient Access Specialists (PAS). The HFX Access team plays an important role in securing payer coverage for a patient and HFX therapy. The incumbent interacts with field team members and physician’s offices to provide payer coverage expertise. The position is part of the Scientific Affairs department and will work in collaboration with Field personnel.
Essential Functions:
- Supervises a team of PAS in the daily responsibilities and tasks.
- Coaches and assists the PAS team with creating annual goals, ensuring goals are broken down into manageable and measurable items.
- Conducts 1:1 meeting with direct reports to discuss attainment to goals, current and future projects, and review performance metrics
- Assist with training and development of PAS team members.
- Recognize growth opportunities within the PAS team and develop internal leaders in the group.
- Responsible for approving and monitoring PTO/Expenses/Overtime for their team within the wider department guidelines.
- Serve as a resource for payer coverage support for issues relating to prior authorizations, benefit detail inquiries, and appeals.
- Provide exceptional payer coverage and trends education for Company products and related procedures and responding to detailed inquiries from internal/external customers.
- Respond to all patient, physician, office staff, and field communications in a timely manner
- Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
- Provide appropriate follow-up on patient and customer interactions to the field team
- Consult with other internal Nevro departments when needed to communicate and maintain Coverage guidelines.
- Travel 5-10% for training, conferences, and company meetings. Travel may be required outside of your assigned work area.
- Other duties as assigned.
- Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
- Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
- Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Qualifications:
- Bachelor’s degree or equivalent combination of education and experience
- Experience in a management/lead role required.
- Patient access experience is required
- Customer service experience a plus.
- Strong written, verbal, and phone communication skills
- Detail oriented
- Comfort and adaptation to advanced technologies
- A desire to engage in patient and physician’s office interactions.
- Demonstrated ability to develop and influence relationships.
- Analytical skills
- Strong PC Skills necessary (e.g., MS Office/Excel)
- Previous Salesforce experience a plus
Physical Demands:
The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Required to sit; climb or balance; and stoop, kneel, crouch or crawl
- Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
- Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus
Our Values:
Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
- Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
- Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
- Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
- Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
Equal Employment Opportunity:
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.