What are the responsibilities and job description for the Dispatcher position at Globaltex?
Company Description Globaltex is a U.S.-based company with its headquarters in Brockton, Massachusetts, serving customers across diverse markets. The organization focuses on delivering reliable products and services while maintaining strong relationships with clients and partners. Team members work in a collaborative environment that values accountability, clear communication, and continuous improvement. Globaltex offers opportunities for professional growth and encourages employees to contribute ideas that enhance operational efficiency and customer satisfaction.
Role Description This is a full-time, on-site Dispatcher role based in College Station, TX. The Dispatcher will coordinate daily scheduling and routing of drivers, vehicles, or service teams to ensure timely and accurate deliveries or service calls. Responsibilities include receiving and prioritizing incoming requests, assigning jobs based on availability and capacity, and updating schedules in real time using dispatch software or internal systems. The role involves constant communication with drivers, warehouse or operations staff, and customers to provide status updates, resolve issues, and quickly address delays or changes. The Dispatcher will document all activities, maintain accurate records, support reporting needs, and follow company safety and compliance guidelines while contributing to a smooth, efficient operation.
Qualifications
Role Description This is a full-time, on-site Dispatcher role based in College Station, TX. The Dispatcher will coordinate daily scheduling and routing of drivers, vehicles, or service teams to ensure timely and accurate deliveries or service calls. Responsibilities include receiving and prioritizing incoming requests, assigning jobs based on availability and capacity, and updating schedules in real time using dispatch software or internal systems. The role involves constant communication with drivers, warehouse or operations staff, and customers to provide status updates, resolve issues, and quickly address delays or changes. The Dispatcher will document all activities, maintain accurate records, support reporting needs, and follow company safety and compliance guidelines while contributing to a smooth, efficient operation.
Qualifications
- Experience in dispatching, logistics coordination, transportation, or a related operations role.
- Strong communication and customer service skills for working with drivers, internal teams, and clients.
- Proficiency with dispatch or routing software, spreadsheets, and basic computer applications.
- Excellent organizational skills and the ability to manage multiple tasks, priorities, and time-sensitive requests.
- Problem-solving skills and sound judgment to make decisions quickly under time pressure.
- Attention to detail and accuracy in scheduling, data entry, and recordkeeping.
- Ability to work on-site in College Station, TX, and collaborate effectively in a fast-paced environment.
- High school diploma or equivalent; additional training or education in logistics or supply chain is a plus.
- Familiarity with safety, compliance, and transportation regulations is beneficial.
- Willingness to work flexible hours or shifts if operational needs require it.