Director, Instructional Design (Operations & Digital Learning)

Director, Instructional Design (Operations & Digital Learning)

Job Title: Director, Instructional Design

Employment Type: 6-Month Contract (Temporary with potential for extension based on evolving needs)

Location: Remote (US-Based)

Division: Operations / Knowledge & Learning Effectiveness

Position Overview

We are seeking a forward-thinking Director of Instructional Design to modernize and elevate digital learning experiences across an enterprise Operations organization. This is not a traditional instructional design role we are looking for an innovative digital learning leader who thinks outside the box, stays ahead of emerging learning tech, and embraces modern approaches to build high-impact, user-centered learning solutions.

In this role, you will establish and lead a Learning Experience Design Center of Excellence (COE), setting best-in-class standards, templates, and frameworks for a 150 member operations team. You will drive innovation using authoring tools, emerging AI technologies, custom code/extensions, and interactive multimedia to create scalable, measurable learning artifacts.

Key Responsibilities 1. Training Development, Templates & Artifacts (40%)

• Establish comprehensive design principles, standards, and reusable templates for webinars, live sessions, and asynchronous digital modules.
• Build complex, interactive training experiences utilizing advanced technical elements (JavaScript extensions, xAPI, cmi5, Blender).
• Script, plan, and produce engaging multimedia learning assets using Articulate Storyline 360, Adobe Captivate, SCORM Cloud, and PowerPoint.
• Incorporate high-quality visual elements, graphics, simulations, and assessments to enhance learner engagement.
  
  

2. Learning Strategy & COE Standards (30%)

• Establish and lead the Learning Experience Design COE to ensure design consistency, quality, and scalability.
• Collaborate with executive business leaders to tie learning initiatives directly to operational performance and customer experience metrics.
• Experiment with and integrate AI technologies and modern digital tools to transform learning delivery and drive business value.
• Ensure all assets are ADA compliant (closed-captioning, screen reader compatibility, accessible design) and seamlessly integrate into the organization s LMS and knowledge infrastructure.
  
  

3. Continuous Improvement & Data Analytics (30%)

• Utilize data-driven models and key performance indicators (KPIs) to measure, prove, and continuously improve the business impact of training programs.
• Implement feedback loops and user research to iterate on and refine learning solutions.
• Establish content governance and update processes in collaboration with Subject Matter Experts (SMEs) and operational leads.
  
  

Required Qualifications & Experience

• Experience: 5 years of leadership/expertise in digital learning and authoring complex training programs. Experience delivering digital learning within educational technology or K-12 spaces is a plus, but not required.
• Instructional Tech Stack: Expert-level mastery of Articulate Storyline 360, Adobe Captivate, Articulate Review, SCORM Cloud, and LMS integration standards (xAPI, cmi5).
• Technical & Coding Skills: Ability to develop advanced interactive elements using JavaScript extensions, simulations, and multimedia tools.
• Modern Learning Approach: Deep understanding of human-centered design, learning science, and current digital learning trends with an eagerness to leverage modern AI tools and innovative design methods over traditional compliance-style learning.
• Data-Driven Mindset: Strong analytical and problem-solving skills with a track record of using data to measure training effectiveness and operational impact.
• Travel: Willingness to travel 4 6 times per year for team alignment and corporate business needs.
• Work Authorization: Must be authorized to work in the United States.
  
  

Application & Selection Process

• Submission Requirements:
• Updated Resume & LinkedIn Profile link.
• Detailed submission notes highlighting why your experience aligns with this specific modern digital learning leadership role.
• Interviews:
• 30-minute initial screening call.
• 45 60 minute panel interview.
• Onboarding: Remote start (Tuesday orientation).