What are the responsibilities and job description for the Solar After-Sales Technical Support Engineer position at Global Wisdom Management Limited?
Job Title: Solar After-Sales Technical Support Engineer
Location: Texas, USA
Salary Range: USD 60,000–80,000 annually, with potential up to USD 100,000 for top performers
Job Description
We are seeking a Solar After-Sales Technical Support Engineer based in Texas to support technical service, customer communication, and after-sales activities for solar PV module products.
This role will serve as a key technical contact for customers, engineering teams, financial institutions, software providers, third-party auditors, and testing laboratories. The ideal candidate should have 5–10 years of relevant experience and solid technical knowledge of solar PV systems and modules. This person should be comfortable discussing technical details with experienced engineers while also maintaining a strong customer-service and commercially minded approach.
Key Responsibilities
- Act as the first point of contact for technical teams and customer service when technical issues, warranty cases, or product-related questions arise.
- Provide technical support on PV modules, system design, string length, inverter compatibility, wind and snow load factors, certifications, testing, and bankability-related matters.
- Communicate with engineers, project developers, EPCs, financial teams, testing labs, audit companies, and internal technical teams.
- Visit project sites when required to investigate technical issues, understand the cause of warranty cases, and coordinate follow-up solutions.
- Support discussions with software companies to help integrate Oakridge panels into system design software and system performance software platforms.
- Work with third-party audit companies and test laboratories regarding product testing, certifications, compliance, and technical documentation.
- Review and understand technical documents, product specifications, testing reports, warranty terms, and relevant legal or contractual materials.
- Help ensure customer technical issues are handled professionally, accurately, and in a timely manner.
Requirements
- 5–10 years of relevant experience in solar PV, renewable energy, electrical engineering, technical service, or related fields.
- Strong understanding of solar PV modules, system design, inverters, certifications, testing, and technical documentation.
- Ability to hold confident and professional discussions with experienced engineers, financial teams, test lab personnel, software providers, auditors, customers, and internal teams, including stakeholders with strong technical opinions.
- Strong technical learning ability, problem-solving skills, and attention to detail.
- Customer-facing mindset with the ability to balance technical accuracy and commercial awareness.
- Willingness to travel within Texas or nearby regions for site visits and customer support when required.
- Ability to read, understand, and comment on technical, commercial, legal, or warranty-related documents.