Client Fulfillment Associate (Customer Service)

Associate, Client Fulfillment

About the Position: The Client Fulfillment Associate is an important member of our Customer Service team, and works both internally and externally by professionally and efficiently supporting our frontline technicians, sales staff, and clients nationwide. Each associate ensures the timely and accurate fulfillment of client quotes and orders and supports our office processes to deliver seamless customer service.

Summary of Duties:

• Process purchase orders and create sales orders for chemical/material to replenish inventory or deliver directly to GWT’s clients.
• Answer GWT’s central phone number and welcome visitors to GWT’s corporate office.
• Process returns when damaged or incorrect product has been shipped out.
• Research, identify, and present solutions with suppliers and our field staff when products are backordered or when handling a complicated fulfillment request.
• Assemble basic quotes for customers and create proposal drafts for the sales department.
• Receive and store order confirmations from vendors and order tracking information. Ensure the accuracy and timely shipment of each order. Update pricing in accounting system when necessary.
• Assist with monthly mailings including, but not limited to, invoices and customer statements.
• Conduct data entry in spreadsheets with customer information for tracking purposes.
• Help organize and maintain GWT’s file sharing system.
• Assemble new customer Program Administration Manuals for distribution to the client’s location.
• Set up new customers and vendors, as well as update customer information in GWT’s customer, ordering, and inventory systems.

Qualifications

• A professional and positive customer-first mindset
• Strong oral and written communication skills
• Attention to detail and an obsession with accuracy
• Proficient in computer use with a solid understanding of Microsoft Office applications
• Successful completion of a background check and drug screening
• Valid driver’s license
• Ability to work Monday through Friday for 40 hours per week as early as 7:00am and as late as 6:30pm
• In Office Position

Typical Experience:

Previous professional experience in a customer service or administrative support setting.

Working Location: This role is based at GWT’s corporate office in Calumet City, Illinois.

Perks & Benefits:

• Competitive salary and group health care benefit program including medical, dental, and vision care
• Company-provided life insurance
• 401k plan
• Industry leading training and mentoring program to provide the pathway to personal success
• Career growth in an industry where employment is stable through recessions and pandemics since water care is critical and of growing importance

Statement on Inclusiveness: GWT is an equal opportunity employer and values diversity within our company. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status.

About Global Water Technology: Global Water Technology (GWT) is redefining excellence in commercial and industrial water treatment—and the nation is taking notice. Recognized as one of America’s fastest-growing companies, GWT continuously earns a place on the prestigious Inc. 5000 list. Since our founding in 1990, we’ve built a reputation as a trusted partner across diverse sectors, including hospitality, healthcare, manufacturing, commercial real estate, data centers, food and beverage, and new construction.

Our success is powered by our people—a team of dedicated experts who share a passion for solving complex challenges and delivering measurable results. We foster a collaborative, inclusive culture where innovation thrives, professional growth is encouraged, and every team member has the tools and support to succeed. At GWT, we know that when our people succeed, our clients succeed.

We put clients at the center of everything we do, listening closely to understand their goals, challenges, and unique environments. By blending cutting-edge, data-driven applications with decades of hands-on expertise, we help them dramatically reduce water consumption, extend the life of their systems, and gain unmatched insight into water performance.

At GWT, we don’t just treat water—we build lasting partnerships, invest in our people, and empower our clients to achieve smarter, more sustainable operations while protecting one of the world’s most valuable resources.

Job Type: Full-time