Airbnb Manager (Growth & Operations Lead)

Job Title: Senior Short-Term Rental Manager (Growth & Operations Lead)

Position Type:

Full-Time | Performance-Based (Profit Share / % of Business)

Overview

We are seeking a highly capable and experienced Senior Short-Term Rental Manager to take full ownership of our short-term rental portfolio operations and growth. This role goes beyond basic management—it is a business driver position responsible for maximizing revenue, optimizing listings, and ensuring top-tier guest experience across platforms such as Airbnb, Vrbo, and Booking.com.

The ideal candidate operates like an owner, understands the dynamics of STR platforms deeply, and is motivated by performance-based upside.

Key Responsibilities

1. Platform & Listing Management

• Manage and optimize listings across Airbnb, Vrbo, Booking.com, etc.
• Continuously improve listing content (photos, titles, descriptions, SEO, conversion rate).
• Monitor platform updates, algorithm changes, and implement best practices.

2. Revenue & Pricing Strategy

• Own pricing strategy using tools (PriceLabs, Wheelhouse, etc.) or manual optimization.
• Maximize occupancy, ADR (average daily rate), and overall revenue.
• Analyze market trends, seasonality, and competitor performance.

3. Guest Experience & Dispute Resolution

• Handle escalated guest issues, complaints, and platform disputes.
• Maintain high ratings (4.8 target) and Superhost-level performance.
• Implement systems to improve reviews and guest satisfaction.

4. Team Leadership & Coordination

• Manage and coordinate cleaning teams, maintenance staff, and vendors.
• Oversee quality control of turnovers and property condition.
• Build efficient workflows between remote customer service and on-the-ground teams.

5. Operations & Systems

• Create and refine SOPs for all aspects of STR operations.
• Implement tools for automation (channel managers, PMS, messaging systems).
• Ensure smooth day-to-day operations across all properties.

6. Growth & Expansion

• Identify opportunities to increase revenue and scale the portfolio.
• Improve listing performance metrics (conversion rate, ranking, occupancy).
• Contribute to strategic decisions (new properties, upgrades, positioning).

Requirements

• Proven experience managing multiple short-term rental properties (Airbnb, Vrbo, etc.)
• Strong track record of increasing revenue and occupancy
• Deep understanding of pricing strategies and platform algorithms
• Experience handling guest disputes and platform claims
• Ability to manage teams (cleaning, maintenance, customer service)
• Strong analytical and problem-solving skills
• Highly organized, detail-oriented, and proactive

Compensation

• Base salary (optional depending on structure)
• Performance-based compensation (percentage of profit)
• Upside tied directly to portfolio growth and profitability

Ideal Candidate Profile

• Thinks like an operator, not just an employee
• Comfortable taking ownership and making decisions
• Entrepreneurial mindset with a focus on scaling
• Data-driven but also strong in execution

Why This Role is Different

This is not a typical property manager role. This position is closer to a business partner / operator, where your performance directly drives income and long-term growth of the portfolio.