Customer Service Representative

Customer Service Representative

Location: St. Paul, MN

Onsite Flexibility: Onsite

Contract Details:

• Position Type: Contract
• Start: As Soon As Possible
• Pay: $22/hr
• Shift: 9 AM - 05:30 PM

Job Summary:

Customer Service Representative receives and processes customer rental and purchase orders in accordance with established procedures. You will interpret and clarify customer orders for the shipping department, create relevant shipping paperwork, communicate waybill information, and trace lost shipments. You will maintain customer contact until the shipment is received at the destination.

Key Responsibilities:

• Receive and process customer rental and purchase orders in accordance with established procedures
• Interpret and clarify customer orders for the shipping department, create relevant shipping paperwork, communicate waybill information, and trace lost shipments
• Maintain customer contact until the shipment is received at the destination
• Follow up and resolve order discrepancies, credit holds, training requirements, or product availability issues when appropriate with the guidance of the team lead/Supervisor
• Communicate to customers on order status, expected release dates, or requirements needed to fulfill orders
• Provide and communicate inventory status updates and support
• Research and prepare billing correction requests to ensure proper billing and correct commission payments on all devices
• Provide accurate entry and field support for the clinical procedure calendar when required
• Keep current on all products offered by the company
• Monitor, understand, and implement changes in regulatory requirements or CS processes
• Obtain approvals, issue and track returns, and ensure the issuance of credits based on procedures
• Work with customers to expedite the return through to resolution
• Receive and respond to customer product complaints, determine the validity of the warranty period, process credits, and work with internal personnel to schedule installs, ship replacements, or loaned equipment to address immediate customer needs
• Perform consignment inventory initial set-up, audits, and troubleshoot discrepancies through to resolution with external customers
• Generate reports on inventory and consignment products for field or management distribution
• Maintain Accounts and Contacts in ERP and CRM Databases, including maintenance and updates
• Consult and strategize with management regarding identifying key hospital personnel for future product opportunities and customer needs

Education Requirements:

• High school diploma or other specialized training/equivalent related experience

Required Experience:

• Minimum of two or more years of demonstrated experience in a customer service or closely related environment

Benefit:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About the Company:
Global Healthcare Innovator
We're a leading healthcare company dedicated to improving lives worldwide. Our diverse portfolio includes medical devices, diagnostics, nutrition products, and branded generics. We're committed to developing groundbreaking technologies that address critical healthcare challenges and empower people to live healthier lives.
Join our team and:
Work on cutting-edge projects
Contribute to global healthcare advancements
Experience diverse cultures and geographies
Discover a rewarding career with a company that cares.

About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!


Job Number: 26-03021

Hashtags: #gttic