What are the responsibilities and job description for the Customer Service Representative position at Global Technical Talent and Careers?
PRIMARY JOB TITLE:
Customer Service Representative / Platinum Advisory Associate
Customer Service Representative / Platinum Advisory Associate
ALTERNATE / RELATED JOB TITLES:
Platinum Advisor Support Associate
Customer Service Advisor – Animal Health
Client Services Associate
Advisory Customer Support Representative
LOCATION:
Buellton, CA
ONSITE FLEXIBILITY:
Onsite
CONTRACT DETAILS:
- Position Type: Contract
- Contract Duration: Approximately 6 months
- Start: As Soon As Possible
- Pay Rate: $22.50 per hour
JOB SUMMARY:
The Customer Service Representative / Platinum Advisory Associate serves as the face and voice of the brand, delivering best-in-class service to veterinarians, physicians, and clients ordering nutritional formulas for horses, dogs, cats, and people. This role requires strong communication skills, critical thinking, and a passion for animal health. Associates provide educated recommendations, manage client relationships, and collaborate closely with internal teams while representing the company with professionalism and care.
The Customer Service Representative / Platinum Advisory Associate serves as the face and voice of the brand, delivering best-in-class service to veterinarians, physicians, and clients ordering nutritional formulas for horses, dogs, cats, and people. This role requires strong communication skills, critical thinking, and a passion for animal health. Associates provide educated recommendations, manage client relationships, and collaborate closely with internal teams while representing the company with professionalism and care.
KEY RESPONSIBILITIES:
- Provide exceptional customer service, advisement, and order-taking for clients, veterinarians, and medical professionals
- Compose clear and professional electronic correspondence via email and text
- Apply critical thinking and problem-solving skills to recommend appropriate supplement solutions
- Nurture client relationships through proactive account management and follow-up
- Work collaboratively with Platinum Advisors and internal teams, including Production, Quality Assurance, and Shipping
- Occasionally travel to equine and canine events, horse shows, dog shows, marathons, and veterinary or medical conferences to represent the company
REQUIRED EXPERIENCE & QUALIFICATIONS:
- Currently enrolled in or recently completed a bachelor’s degree program
- Strong interest in animal health, nutrition, or related fields
- Excellent verbal and written communication skills
- Ability to manage multiple tasks with creativity and attention to detail
PREFERRED EXPERIENCE:
- Bachelor’s degree in Animal Science, Nutrition, Agricultural Business, or a related field
- Knowledge of equine and small animal products or the equine industry
REQUIRED SKILLS:
- Customer service and client advisement
- Critical thinking and problem-solving
- Clear written and verbal communication
PREFERRED SKILLS:
- Account management and relationship building
- Cross-functional collaboration
- Event representation and client-facing professionalism
TRAVEL REQUIREMENTS:
- Occasional travel to events across the United States
Benefit:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
ABOUT THE CLIENT:
A leading global animal health organization dedicated to advancing care for animals worldwide. With more than 70 years of experience, the company delivers innovative medicines, vaccines, diagnostics, and technologies to predict, prevent, detect, and treat animal illnesses. As a Fortune 500 organization, it offers a collaborative, mission-driven culture with global impact.
ABOUT GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
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Salary : $23