What are the responsibilities and job description for the Senior Field Outreach Specialist position at Global Technical Talent, an Inc. 5000 Company?
Primary Job TitleSenior Field Outreach Specialist
Alternate / Related Job Titles
- Senior Customer Engagement Specialist
- Field Outreach Program Specialist
- Community Relations Specialist
- Customer Experience Field Specialist
- Utility Customer Outreach Lead
Hybrid
Coverage area: Mariposa / Calaveras / Stockton regionContract Details
Position Type: Contract
Contract Duration: Approximately 11 months
Start: As Soon As Possible
Pay Rate: $68-75/hour
Travel: 50% travel within assigned counties; occasional travel to San Ramon for quarterly meetings or trainingJob SummaryThe Senior Field Outreach Specialist is a key member of the Customer Engagement team within the Local Customer Experience organization. This role focuses on customer communications, education, and issue resolution related to System Hardening and Undergrounding projects across the service territory.You will serve as a trusted, visible representative in the field—educating customers, addressing concerns, and ensuring that the voice of the customer is reflected in planning and operational delivery. This role requires strong communication skills, independence, and the ability to manage complex customer interactions in a dynamic field environment.Key ResponsibilitiesCustomer Outreach & Engagement
- Serve as a subject matter expert on the System Hardening and Undergrounding Program.
- Execute comprehensive, proactive customer outreach related to visible field work.
- Develop and deliver customized project-level outreach plans in collaboration with Program Managers and local teams.
- Educate customers through meetings, phone calls, door-to-door canvassing, open houses, and community presentations.
- Route and manage complex customer concerns and escalations, including legal claims and restoration efforts when needed.
- Consistently document all customer communications and outreach activities.
- Build strong working relationships with project managers and regional service management teams.
- Coordinate input across construction teams, Public Affairs, Land Management, Environmental Management, and other stakeholders.
- Lead tailboards and educate internal and external crews on customer concerns and sensitivities.
- Regularly attend RSM meetings to provide updates on projects and escalations.
- Collect, organize, and deliver outreach plans and deliverables on time.
- Utilize tools such as Google Earth, GIS, CC&B, and SAP to support outreach planning and execution.
- Track outreach completion, including letters, calls, meetings, and in-field activities.
- Bachelor’s degree in Engineering, Business, Marketing, Communications, or related field
(or equivalent relevant work experience) - 4 years of experience in customer service, program management, project management, utility construction, or energy-related roles
- Valid California driver’s license (or ability to obtain by first day of employment)
- 3 years of customer-facing experience
- Strong customer-centric mindset with excellent problem-solving abilities
- Detail-oriented with strong documentation, planning, and safety focus
- Proven ability to work independently with limited supervision
- Experience influencing and leading matrixed teams
- Effective communicator at all levels, including director-level stakeholders
- Proficiency with Excel, Word, PowerPoint, and similar tools
- Strong presentation, negotiation, and time-management skills
- Experience developing executive-level messaging and communications
- Customer-facing experience
- High attention to detail and documentation
- Accountable, proactive self-starter
- Client-provided PPE, laptop, work cellphone, docking station, and ergonomic equipment
- Office work supported via hoteling stations
- Mileage and meal expenses reimbursable with prior client approval per company policy
- Medical, Vision, and Dental Insurance Plans
- 401(k) Retirement Fund
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Salary : $68 - $75