Senior CMDB Analyst

Location: Raleigh, NC

Onsite Flexibility: Remote

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $65.00–$75.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We are seeking an experienced Sr CMDB Analyst who will support a complex project for the CMDB including a ServiceNow Upgrade, ServiceNow convergence, and Data Center tracking. The CMDB Analyst will also support data accuracy, ensuring relevant and quality data is priority from the start and delivering a trusted data source for IT. The client is one of the largest banks in the country with over 17,000 employees and more than $200 billion in assets, offering an array of general banking services and commercial banking expertise delivering best-in-class lending, leasing and other financial services.

The ideal candidate will work with data center managers to ensure completeness and accuracy of the CMDB for data center moves and improve CI location information consumed from the company's datacenter management system. The CMDB Analyst will be responsible for designing, developing, and producing reports using the CMDB data including inventory reports, management reports, impact analysis reports, configuration status reports using the CMDB Query Builder for cross data functional views. Additionally, the CMDB Analyst will be responsible for maintenance of the CMDB Health configurations, have the ability to create custom KPIs and support the teams operating procedures for auditing the CMDB and identify opportunities for improvement. Overall the ideal candidate is a self-starter that can operate at a high level in a fast-paced environment.

• 8 years of relevant experience in Information Technology, required.
• 3 years of relevant experience with the CMDB and the CSDM framework.

• ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.

• ServiceNow Certifications in CMDB, Discovery, Application Service Mapping, Platform Analytics a plus.
• Strong communication skills to interact with technical and business stakeholders.
• Knowledge of Agile and SDLC delivery methods.
• Self-starter with the ability to operate in a fast-paced environment.

• Bachelor's degree in systems engineering, computer science, information technology, or related field of study or relevant field, required, or additional working experience in lieu.

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

• Interview process includes multiple steps: Hiring Manager screen, Program Manager and team member interview, and a final interview with senior leadership.

This client is a leading banking and financial services institution with over 125 years of history providing comprehensive personal and business banking stability. With more than 17,000 employees and over $200 billion in assets, the organization operates at significant national scale and delivers general banking services alongside specialized commercial banking expertise. The institution employs professionals across IT, data management, financial operations, and technology infrastructure, including ITSM specialists, CMDB analysts, and enterprise systems engineers who support its complex technology and data center environments.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10467 Industry: Data & Analytics

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