What are the responsibilities and job description for the Product Delivery Manager - CRM/CXM position at Global Technical Talent, an Inc. 5000 Company?
Primary Job Title:
Product Delivery Manager - CRM/CXM
Alternate/Related Job Titles:
Product Manager - Research & Discovery
Product Discovery Manager
UX Research & Discovery Product Manager
Product Strategy Manager
Location:
Rosemead, CA
Onsite Flexibility:
Hybrid - onsite Tuesday/Wednesday
Contract Details:
- Position Type: Contract
- Contract Duration: 12 months
- Start: As Soon As Possible
- Pay Rate: $52.00 - $62.27 per hour
The Product Delivery Manager for Research & Discovery is responsible for turning ambiguous business needs into clear, validated, and estimate-ready problem definitions. This role leads hands-on product discovery and research, translating complex inputs into actionable insights that enable accurate IT estimates and informed leadership investment decisions. This position is not a delivery role and does not include people management responsibilities.
Key Responsibilities:Strategic Discovery & Problem Framing
- Convert vague business problems into fully defined opportunities with customer, business, and regulatory framing.
- Produce “shovel-ready” Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
- Partner with the Senior Manager of Product to create ROI models when needed.
- Translate scattered backlogs into clear, strategic themes.
- Lead customer research activities including interviews, usability testing, concept validation, and prototype feedback.
- Leverage call center data, quality management analytics, and operational insights to validate root causes.
- Collaborate with the Senior Manager of Product to identify regulatory constraints impacting solution options.
- Create product service blueprints, journey maps, business rule definitions, and low-fidelity prototypes.
- Align with Domain Product Managers to understand end-to-end journey impacts and constraints early in the process.
- Partner with Domain Product Managers to define MVP boundaries and ensure IT estimates reflect a realistic, validated scope.
- Ensure all discovery artifacts are aligned prior to transitioning work to estimation or execution.
- 5 years of experience in Discovery, UX Research, Product Strategy, or Service Design.
- Demonstrated ability to translate user needs and operational insights into measurable business value.
- Experience working within large, complex, and regulated enterprise environments.
- Product discovery and problem framing
- User research and validation techniques
- Journey mapping and service blueprinting
- Early-stage prototyping
- Cross-functional stakeholder facilitation
- ROI and business case modeling
- Regulatory constraint analysis
- Backlog synthesis and thematic planning
- MVP definition and scope validation
- Operational and call center data analysis
- High School Diploma or equivalent
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
A major California electric utility delivering power to millions across central, coastal, and Southern California. The organization is committed to reliable, clean energy and is a leader in sustainable solutions that reduce carbon emissions and improve air quality while powering the state’s future.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
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Salary : $52 - $62