Patient Services Representative - Administrative

Primary Job Title: Non-Clinical - Administrative/Patient Services Representative

Location: West Hollywood, CA

Onsite Flexibility: Onsite

Contract Details:

• Position Type: Contract
• Pay Rate: $24.00–$25.00 / Hour (USD)
• Shift / Schedule: Monday–Friday, 8:00 AM–4:30 PM (5 days x 8 hours)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary: The Patient Service Representative II (PSR II) follows established practices, policies and guidelines, providing clerical and administrative support/duties while handling a high volume of patient coordination and complex scheduling. The Patient Service Rep II plays a key role in maintaining high standards of patient service and care.

Key Responsibilities:

• Independently manages patient check-in and check-out procedures, including payment collection and reconciliation.
• Maintains patient demographic and insurance information in the CS-Link system, ensuring high accuracy and data integrity.
• Schedules and coordinates patient appointments effectively to ensure smooth patient flow. Maintains knowledge and understanding of scheduling protocols, guidelines, and standard operating procedures. May perform special scheduling requests from leadership or multi-coordination scheduling (e.g., echo, EKG, Zio, labs) following provider visit sequencing, such as panel visits.
• Coordinates procedure/testing with other departments and ancillary services, monitors daily patient schedule and identifies no-shows for rescheduling.
• Analyzes and understands complex healthcare insurance benefits to assess patients' out-of-pocket expenses and authorization requirements.
• Manages providers' master schedules, handling all changes and patient/provider correspondence.
• Coordinates patient referrals and authorizations, ensuring that all patient interactions align with healthcare regulatory standards and organizational best practices.
• Participates actively in departmental huddles and staff meetings, occasionally leading discussions or presentations.
• Manages department-specific data and workflows using lean methodology.
• Promotes and adheres to all infection prevention standards and department policies and procedures.
• Retrieves and obtains records as needed per clinical protocol. Responsible for following CSMC and HIPAA confidentiality guidelines while performing all duties.
• Manages patient flow in clinic, participates and guides patients for work-up in other departments as necessary. Serves as liaison between patient and clinical team.
• Performs courier services within the medical center vicinity such as picking up/dropping off supplies.
• Utilizes a consistent telephone greeting, answers telephones, takes complete and accurate messages, triages and relays to appropriate party to support the operational aspects of patient care. May utilize automated call distribution system (ACD).
• Performs ad-hoc duties as needed.

Education Requirements:

• High School Diploma or GED required.

Required Experience:

• Minimum 2 years of healthcare administrative experience.

Required Skills:

• Patient check-in and check-out procedures and payment collection.
• Data entry and accuracy in maintaining patient demographic and insurance information in healthcare information systems (CS-Link).
• Patient appointment scheduling and coordination.
• Knowledge of scheduling protocols and standard operating procedures.
• Understanding of healthcare insurance benefits and authorization requirements.
• Experience with complex scheduling requests and multi-coordination scheduling across departments.
• Patient referral and authorization coordination.
• Proficiency with telephone systems and call management (ACD systems).
• Knowledge of HIPAA confidentiality guidelines and CSMC protocols.
• Lean methodology and process improvement.
• Customer service and patient communication.
• Medical records retrieval and management.
• Ability to manage multiple priorities and high patient volume.
• Familiarity with infection prevention standards.

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Work Environment / Physical Requirements:

• Role requires on-site presence at the medical facility.
• Position involves managing high patient volume and complex scheduling with multiple departments.
• Requires adherence to infection prevention standards and HIPAA confidentiality guidelines.
• May include courier services involving movement throughout the medical center vicinity.
• Participates in departmental huddles, staff meetings, and patient work-up guidance.

About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 26-05357