What are the responsibilities and job description for the IT Support Technician position at Global Solutions Group?
Job Title: IT Support Technician
Project Duration: Long Term Project
Work Location: Marlborough, MA 01752
Must have Google Workspace and Good Eco System experience
Job Description
The ideal candidate will provide day-to-day technical support, troubleshoot hardware/software issues, and assist end users with IT-related concerns in a professional environment.
Responsibilities
Provide onsite technical support for desktops, laptops, printers, and peripherals
Troubleshoot hardware, software, and network connectivity issues
Install, configure, and maintain Windows operating systems and applications
Support user account management, password resets, and access requests
Assist with setup and deployment of IT equipment
Respond to helpdesk tickets and provide timely issue resolution
Coordinate with internal IT teams for escalations and project activities
Maintain accurate documentation of technical issues and resolutions
Ensure excellent customer service and communication with end users
Required Skills
Experience in IT support / desktop support / helpdesk environment
Strong knowledge of Windows OS, Microsoft Office, and basic networking
Experience troubleshooting laptops, desktops, and printers
Ability to diagnose and resolve technical issues independently
Excellent communication and interpersonal skills
Ability to work onsite and support multiple users efficiently
Preferred Qualifications
Experience in educational or collaborative environments is a plus
CompTIA A , Network , or similar certifications preferred
Experience with Active Directory and Office 365 is advantageous
Salary : $60,000 - $65,000