Marketing Program Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Marketing Program Manager will play a key role within the Merchant Marketing organization to proactively plan, prioritize and manage the delivery of marketing initiatives within their assigned territories and direct reports. This role will collaborate with stakeholders, project managers and creative leads on complex workstreams to ensure the consistency, efficiency and impact in support of business goals. This role will have direct reports of Project Managers who will support the execution of work.

What Part Will You Play?

Strategic Planning:

• Facilitate and support end-to-end planning and prioritization of integrated marketing programs involving creative, digital, content and external partners
• Ensure strategic alignment by stakeholders prior to moving into execution
• Serve as the connective tissue across related projects, ensuring alignment on goals, timelines and resource needs

Stakeholder Communication:

• Provide regular updates and communications to stakeholders on program progress and delivery
• Host recurring status meetings and document prep/follow-up action items and decisions in a timely manner
• Escalate and negotiate trade-off decisions in a timely manner

Campaign Execution:

• Lead and collaborate with project managers on the execution of scaled marketing campaigns, including integrated, digital, event, email, print and social media campaigns and deliverables
• Aid in scoping and right-sizing individual deliverables
• Recommend workflow optimizations to improve efficiency across related projects

Resource Management:

• Collaborate with other Program Managers and Project Managers to proactively plan for dependencies and manage timelines across shared resources

Risk Management:

• Identify and remove blockers, escalate issues appropriately and ensure cross-functional communication flows smoothly

Performance Tracking:

• Develop, monitor, and optimize utilization and other key metrics across in-house and external resources

Leadership:

• Ability to lead and motivate direct reports and peers and collaborate effectively with various stakeholders
• Provide coaching to direct reports and takes ownership of overall delivery
• Builds and maintains strong relationships with direct reports, peers and senior/executive-level leads

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelors degree in Marketing or a related field
• 7-10 years’ experience in marketing/advertising project/program management, and team leadership is essential

Preferred Qualifications

• Project Management Professional (PMP) or equivalent

What Are Our Desired Skills and Capabilities?

• Proven success effectively facilitating planning, prioritization and trade-off decisions in a cross-functional team environment
• Exceptional attention to detail, ability to manage large volumes of stakeholders and projects, ability to meet deadlines and excellent organizational skills
• Strong verbal and written communication skills; ability to influence at all levels
• Demonstrated ability to develop and manage planning calendars and project details
• Expert user of project management platforms (e.g., Wrike, Workfront, Monday.com)
• Solutions-oriented; strong analytical and problem-solving skills
• Able to work independently and manage own workload

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicants MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.