What are the responsibilities and job description for the IT Field Support Technician position at Global Medical Response?
Job Description
IT Field Support Technician
Knoxville, TN
Annual Compensation: $60,000 - $62,000 DOE
Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.
GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.
Overview
As the IT Field Support Technician you are responsible for consulting with business leaders within their assigned operating division to plan, design, install, configure and maintain technology solutions that support the local business needs. Serves as the sole local “go to” person for all technology needs and is available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently uses system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications.
Summary / Responsibilities:
- Provides tier-two support for deployed technology in their area.
- Monitors and optimizes system performance, ensuring data integrity.
- Develops and maintains an OS hardware/software configuration database.
- Administers system security, including access, virus, and patch management.
- Implements software upgrades and enhancements, including firmware revisions.
- Responds to technical assistance requests, including on-call for emergencies.
- Coordinates end user training and collaborates with GMR IT and field staff.
- Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
- Troubleshoots and resolves desktop/laptop issues and application software problems.
- Manages documentation, asset inventories, and cabling connections.
- Coordinates vendor support, maintenance, repairs, and participates in key committees.
- Conducts routine audits to ensure compliance with IT standards and policies.
Qualifications: Education & Industry Experience
- MS Windows system administration experience preferred
- 4 Year Degree in computer science or related field, or equivalent experience required
- CSE, MPC, and A Certification preferred
- Customer service skills required
The application window for this position is anticipated to close on 7/31/26.
Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job
Check out our careers site benefits page to learn more about our benefit options.
Salary : $60,000 - $62,000