What are the responsibilities and job description for the Technical Support Analyst - Lead position at Global IT Solutions, Inc - Texas?
Location- North Carolina
( Preferred Local Aspirants Only)
We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process andtechnical issues related to the department’s permitting system.
Qualifications
Experience with Dynamics 365 and related Power Platform services and products
( Preferred Local Aspirants Only)
We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process andtechnical issues related to the department’s permitting system.
Qualifications
- Excellent problem-solving and communication skills.
- Experience providing technical support or customer service in a software or web-based environment.
- Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable.
- Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal).
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated problem-solving skills and a proactive approach to learning and issue resolution.
- Ability to work independently in a remote environment while collaborating effectively with team members.
Experience with Dynamics 365 and related Power Platform services and products
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