IT Meditech Systems Specialist

Responsibilities:

• Product Ownership: Provide product ownership and senior level expertise on decisions and priorities regarding the Meditech Expanse EMR.
• System Support: Provide daily support for application systems with a focus on Meditech Expanse, including troubleshooting and user assistance.
• System Updates and Upgrades: Coordinate and manage system updates, patches, and upgrades for all relevant application systems, ensuring minimal disruption to hospital operations.
• User Training: Provide utilization training on EMR standards for providers and other healthcare professionals.
• User Support: Assist users by troubleshooting/resolving requests received through the service desk, such as user provisioning and enhancement requests for application systems. Participate in the application call queue, serving as the primary point of contact for application system support.
• Incident Management: Manage and resolve system incidents, escalating critical issues to vendors as necessary to maintain system uptime and service quality.
• Application Maintenance: Participate in the design, development, testing, implementation, and ongoing maintenance of clinical and administrative applications.
• Quality Testing and Validation: Manage and execute quality testing efforts for projects, enhancements, and bug fixes.
• Workflow Optimization: Work with operational teams to optimize workflows and ensure the application systems meet their needs. Monitor system performance and offer suggestions for improving efficiency, identify recurring system issues, and work proactively with teams to implement long-term solutions and process improvements.
• Data Management: Ensure the accuracy and integrity of clinical data including patient records and other critical information within the application systems.
• Liaison: Act as a liaison between the IT department and operational staff to address any issues or improvements needed.
• Application Expert: Function as an application expert addressing requirements of system integration and compatibility among physician tools and application platforms.
• Application Portfolio Management (APM): Quantify and maintain the clinical application portfolio. Contribute to the application system lifecycle management (LCM) roadmap analysis to optimize the portfolio, reduce costs, and mitigate risks.

Required: 5 years of acute and/or Ambulatory Meditech Expanse Electronic Health Records systems experience.

Skills:

• Strong understanding of clinical workflows and healthcare IT systems.
• Excellent problem-solving and project management skills.
• Proficiency in training and supporting EMR system users – including physicians.
• Excellent verbal and written technical/non-technical communication skills.
• Ability to translate technical functions and terminology with Business Operations and Physician Practice staff.
• Business Relationship Management (BRM).
• Dedication to process improvement and ownership of assigned projects and products.

Attributes:

• Ability to work independently and manage multiple tasks.
• Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for outcomes.
• Strong attention to detail and organizational skills are required.
• Provide a bridge between the technical team and the applications team.
• Ability to thrive in high-stress situations.

Requirements:

Bachelor's degree in either Nursing, Health Sciences, Information Systems, Information Technology, Healthcare Administration, Business Administration, or equivalent combination of education, experience, and training.