What are the responsibilities and job description for the Desktop Support Technician position at Global Information Technology?
Job Description
Job Location: Salem, OR
Job Type: Contract
Job Description:
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Provide desktop support via phone, remote tools, and onsite assistance
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Investigate, diagnose, and resolve computer-related issues reported by staff statewide
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Troubleshoot and repair hardware issues, including physical component replacement
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Perform system upgrades such as BIOS or ROM flashing and major hardware upgrades
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Analyze system performance and take corrective actions to restore acceptable performance levels
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Install, configure, test, and troubleshoot software and hardware
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Address version compatibility issues and modify configurations as needed
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Maintain installation documentation and contribute to the knowledge library
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Communicate ticket status and resolutions to affected users
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Escalate unresolved issues appropriately
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Work with vendors to research, evaluate, and test new or improved hardware and software solutions
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Establish and recommend system defaults and best practices
Requirement:
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Minimum 2 years of experience supporting desktops in an enterprise environment
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Experience troubleshooting Windows operating systems (Windows 9x/2000/XP/NT/Vista/7)
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Basic networking knowledge including TCP/IP and UDP
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Experience with Microsoft Office
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Basic experience with Active Directory
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Strong verbal and written communication skills
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Strong learning ability and teamwork skills