Human Resource Coordinator

Position:                  HUMAN RESOURCES ADMIN/COORDINATOR

Reports to:               Director of Human Resources

Department:             Human Resources

Location:                  Corporate - Stockbridge, GA

Classification:          Exempt

SUMMARY:

The Human Resources Admin/Coordinator provides comprehensive support, coordination, and guidance in the administration of the day-to-day operations and functions of HR in the organization. The HR Admin/Coordinator ensures efficient application and delivery of company policies, procedures, and practices contributing to the successful growth & development of the company. The HR Assistant works closely with other departments of the organization, including, Accounting & Finance, Operations, Sales & Marketing, and Hotel Management.

GENERAL RESPONSIBILITIES:

• Provide HR support and guidance to management and employees, explaining company policies and procedures.
• Maintain organization compliance with all federal, state, and local employment-related laws.  
• Interpret, assist, advise, and respond to queries from managers, employees, former employees, and other parties in a timely manner.
• Advise management on HR issues, investigate HR related problems, make recommendations, and help resolve.
• Conduct research, investigate, gather, and organize data and statistical information.  
• Manage sensitive and confidential matters, including personnel relations, organizational changes, and protecting the security of information, data, and files.
• Assist with integration of HR programs, policies, and procedures and their dissemination through meetings, presentations, and other delivery methods.
• Keep up with current issues and matters related to HR and employment law.
• Evaluate/recognize risks or potential liability issues and give recommendations for managing.
• Research specific state and/or local employment ordinances and regulations as required.
• Respond to federal and state agency notices and requests.
• Exercise individual judgment when dealing with issues or potential issues and escalate to managers attention in a timely manner.
• Develop and maintain comprehensive knowledge of HRIS, payroll, timeclock, and labor management systems and assist others in the company with system questions.
• Maintain and update HR files, records, forms, and databases while ensuing accuracy and confidentiality.
• Enter information into databases and systems, compile data and prepare reports, spreadsheets, memos, and other documents.
• Assist with records audits to ensure that all required employee documentation is collected and maintained properly.
• Assist with I-9 form audits and coordinate corrective actions or training as required.
• Process incoming mail and respond to voicemails and emails promptly.
• Must be thoroughly familiar with hotel Employee Handbook and all policies and rules it contains.
• Must be able to enforce absolute discipline of all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, accounting processes, and operating guides.
• Assist with coordinating various HR training & development programs and initiatives.
• Distribute appropriate and updated federal & state labor posters & information to hotels. 
• General office administrative tasks: document preparation, copy, scan, fax, file, shred, prepare and mail correspondence, schedule meetings, organize files, order supplies, etc. 
• Other duties as assigned as business needs arise.
   
   

COMPENSATION & PAYROLL:

• Be knowledgeable of aspects and functionality of the payroll system.
• Process, update, & review payroll(s) as required.
• Assist with payroll audits.
• Assist with setting up new payroll accounts and tax numbers as needed.
• Pull payroll reports and properly label and file electronically.
• Answer payroll questions and provide resolution(s) to any payroll errors.
• Process wage garnishments. 
• Assist with salary reviews and research salary data for industry and market.
• Ensure compliance with various wage and hour laws.
• Assist with performance and evaluation processes.

BENEFITS ADMINISTRATION:

• Assist with coordinating with insurance brokers to annually review all employer-sponsored benefit plans for renewal and compliance.
• Act as liaison with brokers and benefit providers.
• Answer questions and explain benefit rules and eligibility, etc. to managers and employees.
• Process benefits enrollments, changes & terminations and other functions electronically, as required.
• Reconcile benefits statements/invoices as required.
• Assist managers with paid time off calculations and tracking.
• Assist with Workers Compensation cases, including submitting incident reports, logging, filing, pulling employee payroll data, and coordination of documents and requests from insurance provider.
• Assist with implementation of new or updated benefit plans.  

EMPLOYEE RELATIONS:

• Promote a good working environment within the hotel, encouraging teamwork and collaboration among staff.
• Maintain both hard and digital copies of employee’s records.
• Maintain detailed records related to grievances, performance reviews, and disciplinary actions.
• Handle complaints and be an active listener to individuals concerns without projecting a bias opinion, agreeing to, or taking ownership for issue. 
• Assist managers with resolving employee relations issues.
• Assist with conducting investigations and gathering statements and documentation. 
• Advise managers how to document disciplinary actions and conduct terminations. 
• Assist managers with unemployment claim notices and appeal process.  
• Recommend employee recognition programs.

RECRUITING & STAFFING:

• Assist in recruiting, screening, and interviewing candidates.
• Post job ads on job sites and company website and social media. 
• Screen and organize resumes.
• Source candidates and maintain candidate log.
• Conduct phone screenings, schedule interviews, and call references.
• Assist with writing and updating company job descriptions.
• Correspond with applicants, interviewees, and staffing agencies
• Develop and maintain relationships with college and university placement offices.
• Schedule and attend career fairs to generate qualified applicants. 
• Provide managers with suggestions on recruitment initiatives and meet to develop recruiting plans.
• Provide managers with guidance and examples of interviewing techniques.
• Coordinate all other pre-selection activities, including drug testing; background checks, etc. upon request.
• Facilitate on-boarding and orientations of new hires.

QUALIFICATIONS:

• Bachelor’s Degree – BBA or Human Resources.
• Minimum 2 years HR related work experience. 
• Required 2 years HR Hospitality related work experience
• Travel Required 
• Full understanding of HR functions and best practices (employee relationships, staffing management, payroll, etc.)
• Knowledge of employment laws, including Title VII, FLSA, FMLA, ADA, OSHA, ACA, ERISA, INA, COBRA, etc.
• Computer Knowledge/Skills: MS Office, HRIS, Payroll, Time Tracking, Applicant Tracking, and other HR related systems.
• Professional in appearance and presentation.
• Must be a self-starter, with a high level of responsibility
• Conceptual Thinker 
• Ability to adapt in a fast-paced environment, work well under pressure, and meet tight deadlines.
• Must possess strong interpersonal skills and be able to communicate clearly, both written and verbally.
• Ability to write professional correspondence using proper grammar and spelling.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Meticulous attention to detail.
• Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information.
• Must be able to follow instruction, track and follow through with tasks, and have a sense of urgency when required.  
• Ability to multi-task, prioritize, and plan work activities to use time efficiently.
• Must be organized, accurate, thorough, and detailed-oriented.