What are the responsibilities and job description for the Breakfast Attendant position at Global Hotel Group?
Position: BREAKFAST ATTENDANT
Reports to: General Manager
Division: Rooms
Department: Guest Services - Food & Beverage
Classification: Non-exempt
SUMMARY:
The Breakfast Attendant welcomes guests to the breakfast area and provides fast and courteous service to ensure an enjoyable dining experience and repeat business. Responsible for setting up the daily breakfast, ensuring that the breakfast items are well stocked, and cleaning up after breakfast. This position requires multi-tasking abilities and ability to effectively communicate with guests regarding breakfast offerings and basic hotel information.
GENERAL RESPONSIBILITIES:
- Provide the highest quality of service to the guest at all times.
- Consistently interact with the guests in an effort to provide a superior breakfast experience.
- Greet guests in a prompt and courteous manner. Inquire about their stay, etc.
- Provide guests with coffee and/or newspaper. Provide coloring books/placements for children.
- Maintain breakfast area in a neat, clean, and orderly fashion.
- During slower times and at end of shift, clean the lobby area. This includes cleaning windows and doors, wipe down end tables and telephone, vacuum rugs, restock the coffee bar and restock the paper and nonperishable items that are kept in the lobby cabinets.
- Maintain equipment through self-maintenance and work orders.
- Job may require that you open early to accommodate group departure times.
- Job may require that you are open late on the weekend, therefore your hours will be extended.
- Must be thoroughly familiar with Employee Handbook and all policies and rules it contains.
- Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.
- Wear proper attire at all times in accordance with the Company Dress Code.
- Must be able to pass and maintain certification from TIPS and/or Responsible Vendor training if alcohol is served at your respective property.
- Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
- Other duties as assigned, of which employee is capable of performing.
FOOD & BEVERAGE RESPONSIBILITIES:
- Maintain proper levels of food during breakfast hours as well as in accordance with hotel brand standard requirements.
- Monitor food levels and place orders as necessary, working within the monthly budget.
- Transfer the daily par level of food from the freezer to the fridge for next day’s breakfast.
- Put all food item away when orders arrive including removing items from cartons and dating appropriate items, etc.
- Thoroughly clean the breakfast area at conclusion of breakfast; wipe all tables and counters, vacuum floor, spot clean with carpet machine if spills occur, mop, take out trash, dissemble and clean all coffee and juice machines, clean all dishes used during breakfast etc.
QUALIFICATIONS:
- High School Diploma or Associates in Hospitality/Hotel Management.
- Computer Knowledge/Skills: MS windows, Inventory or point of sale software preferred.
- Service minded, friendly professional behavior.
- Ability to Multi-task and work independently.
- Professional in appearance and presentation.
- Job requires some lifting. Up to 30 lbs.
