Reservationist

General Definition:

• The Admissions Reservationist obtains and confirms seating accommodations for guest and complies reports of transactions in a professional manner by performing the following duties.

Essential Job Functions:       

• Dependability, good attendance, and occasional overtime required.
• May be required to work evenings, weekends, or holidays as scheduled.
• Have the ability to accomplish a multitude of duties as assigned
• Accepts incoming calls from reservations line (by second ring) and accurately completes seating reservations in a timely and professional manner.
• Confirms all reservation details at the end of each call.
• Accurately enters reservations and customer information into McKinney system during each call. 
• Executes phone script checklist in a friendly, professional manner; ensures all information is provided to customers as required.
• Reviews and balances nightly job duties to insure completeness, accuracy, and timeliness. 
• Generates various reports and monies/credit card charge information to the night auditor as required.
• Coordinates with other departments for updated information to insure the flow of daily activities and special events information is communicated to callers accurately.

Education & Training:

• High School diploma or GED
• At least 6 months of telecommunications experience required.

Knowledge, Skills and Abilities:

• Microsoft Word, Excel and Access a plus. 
• Good written and verbal communications. 
• Customer Service experience a MUST.
• Bilingual skills is a plus. 
• Must be a team player, able to communicate fluently in English.
• Able to follow instructions. 

Training:

• Responsible Training

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions.

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Sedentary to medium workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 20lbs or exert occasionally over 50lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses
  • Consistent exposure to spoke filled environment