What are the responsibilities and job description for the Reservationist position at ECS Transportation Group?
ECS Transportation Group is looking to hire the right individuals to join our team of customer service driven Reservationists.
Knowledge, Skills and Abilities:
- Have advanced customer service and communication skills
- Great telephone presence
- Ability to multi-task, prioritize and work efficiently with critical attention to details
- Ability to perform at high-level in fast past work environment
- Sensitivity to confidentiality
- Possess outstanding organizational and time management skills
- Must be teachable
- Critical thinker and problem solver
Duties Include, but not limited to:
- Maintain complete knowledge and capabilities of fleet and associated services
- Knows the selling/pricing status, rates, and benefits of all packages plans
- Review and prepares confirmations, insuring accuracy prior to sending to clients
- Process reservation cancellations and modifications in a timely manner
- Understands the company’s policy on late cancellations and no-shows
- Handles daily correspondence; responds to inquiries and makes reservations as needed
- Makes sure that files are kept up to date
- Maintains a clean and neat appearance and work area at all times
- Promotes goodwill by beings courteous, friendly, and helpful to mangers, and fellow employees
- Willing to undertake any reasonable request made by management in any other areas of the office.
Required experience:
Customer Service: 2 years
Required education:
High school
Required language:
English
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