Lieutenant

General Definition:               Ensures the safety and security of customers and employees, protects property and maintains order in a courteous, attentive, and informative manner.

Supervision Received:          Director of Security

Supervision Exercised:         Sergeant, Corporal, Unarmed Security Officer

Essential Job Functions:       

• Disseminates directives, orders and assignments to subordinates.
• Reviews all reports of violations of policy and procedures.
• Should be familiar with the operations of the Security Department and Lone Star Park.
• Assists in the implementation of any and all policies and procedures as set forth.
• Assigns security officers to various posts and ensure that all posts are covered.
• Is courteous, attentive, informative and responsive to situations
• Assigns, supervises and trains security officers.
• Operates telephone, radio and other electronic equipment.
• Interacts with the general public in a friendly, courteous and informative manner.
• Wears and maintains uniform according to Lone Star Park requirements.
• Meets and maintains licensing criteria of the Texas Commission on Private Security.
• Operates company motor vehicles.
• Oversees the daily workflow, schedules, and assignments of security staff including security guards and desk clerks.
• Prepares and conducts training for new hires and current staff including training on workplace searches, drug and alcohol procedures, and related safety and security topics.
• Takes proactive steps to provide a safe and secure working environment to staff and visitors.
• Provides specialized security for and monitors access to limited and restricted access areas such as inventory areas, network equipment areas, and employee files and confidential records.
• Conducts regular walk-throughs and security inspections for assigned facilities.
• Where government projects are involved, serves as a liaison to government agencies concerning project security; assists with security clearance processing for employees working on government classified programs.
• Performs other related duties as assigned.
• Follows safety policies and procedures in accordance with company standards and state/federal rules and regulations.
• Obtains first aid, CPR, and AED certification as scheduled, including any additional emergency medical training in accordance with job responsibilities and operational requirements.
• Attends all emergency preparedness, safety training as scheduled.  Disseminates information and assignments as needed.
• Meets and maintains licensing criteria of the Texas Commission on Private Security and the Texas Racing Commission.
• Maintains strict confidentiality and high integrity.
• Contributes to team effort by accomplishing related results as needed.
• Wears and maintains uniform and equipment assigned according to Lone Star Park requirements.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Education:

• Associate’s degree or equivalent from two-year college/technical; or 3 years related experience and/or training; or combination. 

Knowledge, Skills and Abilities:

• Experience in law enforcement, military security or other protective service work required.  Valid driver’s license required.
• Extensive knowledge of fire prevention, safety, and security operations
• Excellent management and supervisory skills
• Proven track record as a team leader with an understanding of management practices
• Analytical problem-solving skills with an impeccable attention to detail
• Ability to set overall strategy and drive process improvement
• Excellent oral and written communication skills
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
• Proficiency in Microsoft Office (Outlook, Excel)
• Working knowledge of Lone Star Park, its facilities, and the Security operation.
• Previous experience in law enforcement, military security or other protective service work preferred. 
• Ability to apply the principles of supervision to direct the work activities of subordinates. A minimum of one year supervisory experience preferred.
• Ability to motivate and supervise security personnel.
• Strong interpersonal skills, ethical work habits and high integrity.
• Working knowledge and skill in the use of self-defense and controlling uncooperative subjects.
• Ability to work effectively under highly stressful conditions.
• Ability to apply force in accordance with department policies/procedures.
• Ability to exercise diplomacy when dealing with people in sensitive situations.
• Ability to apply active listening techniques in order to obtain complete and accurate information.
• Knowledge of basic fire prevention and control techniques.
• Ability to act quickly and intelligently in emergency situations.
• Strong leadership skills and ability to work independently or as a team when required;
• Ability to read, write and comprehend effectively in English.  Bilingual skills helpful.
• Ability to interpret and act upon moderately difficult written information.
• Ability to communicate clearly and concisely both orally and in writing for the purpose of obtaining and disseminating information, problem-solving and conflict resolution.
• Ability to work with detailed information/data and obtain pertinent information to complete a detailed and cohesive written report.
• Ability to analyze information and draw logical conclusions.
• Ability to maintain records and complete reports as required.
• Ability to interact positively with employees and the general public.
• Ability to plan ahead to ensure that resources are effectively and economically allocated. 
• Ability to use good judgment, including grasping and assessing the facts of a situation and draw correct conclusions. Ability to prioritize time so that work is accomplished on a dependable basis; is reliable and committed to meeting schedules and deadlines.
• Ability to develop staff to meet accepted standards and departmental objectives. 
• Ability to demonstrate initiative, including being proactive and resourceful, working independently with minimum supervision
• Ability to think constructively and search for ways to improve processes.
• Ability to win confidence and gain respect through consistent demonstrations of personal courtesy, tact and timely responsiveness.
• Ability to recognize the need to coordinate effort; be reliable in following through on requests and commitments.
• Ability to foster an environment that nurtures collaboration, teamwork and mutual respect.
• Ability to rapidly prioritize a variety of tasks and take appropriate action.
• Ability to effectively operate a variety of communications equipment, call numbers, and emergency signals and operate security alarm systems.
• Ability to apply first responder techniques in performing emergency first aid (e.g. triage, CPR, etc.). 

Training:      

• Four years of safety/security experience required, including four years supervisory experience in operations or related field
• Advanced training or certification in safety and security preferred

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions
• Texas Racing Commission License (TXRC)
• Texas Commission of Private Security (TCPS)
• Level III Commissioned Officer License
• Breath Alcohol Certification
• Valid Driver License