What are the responsibilities and job description for the Technical Services Field Engineer - VFD & Motors position at Global Edge Group?
General Role Description
Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely
Role Accountabilities
− Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company’s VFD products
− Provide technical support to clients and other engineers, when not in the field
− Perform preventative maintenance on client equipment
− Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessary
− Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
− Troubleshoot, isolate issue, repair and/or replace defective components
− Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
− Draft Service Advices and issue to clients and field engineers, as approved
− Write and submit field service reports to clients to document work performed in the field
− Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
− Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner
− Respond to client issues including after regular business hours on a schedule to be assigned
− Investigate suggested field changes, report problems, and recommend solutions to parent company as necessary
− Train client personnel on system maintenance procedures and/or system operation
− Identify and recommend additional value-add products and services through proactive engagement with clients
− Perform commissioning, installations, quality inspections, and performance testing of VFD’s to meet design performance criteria, as assigned
Minimum Qualifications
− Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
− 3 years of field engineering experience in power conversion (A/C VFD engineering) experience, with familiarity with power distribution, power electronic, and rotating machine products
− Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
− Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
− Demonstrated continuous improvement in areas of responsibility
− Proficiency in MS Word, Excel, PowerPoint, Outlook
− Availability to travel, domestically and internationally, approximately 50%, occasionally with limited notice
Salary : $100,000 - $120,000