What are the responsibilities and job description for the Network L1 and L2 Technician position at Global Connect Technologies?
L2 Technician
Reno, NV
Role Summary:
Responsible for advanced troubleshooting, server maintenance, and coordination with network/system administrators to ensure smooth data center operations.
Key Responsibilities:
- Diagnose and troubleshoot server issues to identify root causes with support from remote network/system admins.
- Coordinate procurement, replacement, and return of defective hardware components.
- Perform server firmware upgrades as per approved versions.
- Configure server IP addresses and default credentials following standard procedures.
- Collaborate with network teams on cable replacement, re-routing, optics replacement, and hardware upgrades.
- Rack, stack, and cable servers/switches for remote configuration and validation.
- Provide hands-on support for ad hoc server/network-related requests.
- Perform structured cabling as per wiring diagrams and validate connectivity with network teams.
- Conduct physical inspections and audits of servers, components, and consumables for inventory accuracy.