What are the responsibilities and job description for the Line Service & Customer Service Rep position at Global Aviation?
Global Aviation, founded in 1995 by Flo Newton, has evolved from a humble start without hangars or aircraft into a premier private aviation company located at the Portland/Hillsboro Airport. With 98,000 square feet of heated hangar space, executive offices, meeting rooms, and a pilot lounge, Global Aviation has established itself as a leader in providing top-notch aviation services. Our commitment to delivering the highest degree of aircraft charter, maintenance, and FBO services has earned us a solid reputation among discerning aircraft owners and charter clientele. As the first-choice FBO in the Pacific Northwest, we are dedicated to setting new standards in the industry through our relentless focus on customer service. We are currently seeking a passionate and dedicated Line Service & Customer Service Representative to join our team, where you will be the face of our operations and ensure that every client interaction reflects our company’s values of excellence and service. Join us in fostering a positive and professional atmosphere while delivering an unparalleled experience to our valued customers in the aviation sector.
Responsibilities
- Greet and assist customers upon arrival and departure, ensuring a welcoming atmosphere.
- Handle fueling, towing, and parking of aircraft safely and efficiently according to company policies and procedures.
- Perform routine inspections and cleaning of hangar facilities and ramp areas to ensure safety and operational readiness.
- Assist with flight planning and coordination of services for incoming and outgoing flights, including handling reservations and special requests.
- Communicate effectively with pilots, airport personnel, and customers to facilitate timely and effective service delivery.
- Maintain accurate records of all services provided to customers and ensure proper documentation is completed for billing and compliance purposes.
- Provide top-quality customer service and respond promptly to any inquiries or service-related issues to enhance customer satisfaction.
- High school diploma or equivalent; additional education in aviation or customer service is a plus.
- Prior experience in line service, aviation, or customer service roles preferred.
- Strong attention to detail with the ability to multitask effectively in a fast-paced environment.
- Excellent communication and interpersonal skills to interact positively with customers and team members.
- Ability to work flexible hours, including weekends, holidays, and on-call shifts as needed.
- A valid driver's license and the ability to obtain necessary airport badges and access will be required.
- Basic knowledge of aircraft types and aviation operations is advantageous.