What are the responsibilities and job description for the Solution / Technology Architect (Multiple Roles – Salesforce, AI, Cloud) position at Global Applications Solution?
Job Title: Solution / Technology Architect (Multiple Roles – Salesforce, AI, Cloud)
Location: US (Onsite – Hartford, CT preferred | Remote OK)
Visa: Independent candidates only
About the Role
We are hiring multiple Architect-level professionals to support enterprise initiatives within Aetna, focused on digital transformation, workflow platforms, and next-gen AI-driven customer engagement systems. These roles require hands-on architects who can design, influence, and deliver complex distributed systems at scale.
Open Roles
A. Salesforce Technology Architect (Health Cloud) – ATLAS Program
- Lead architecture for Service Operations Workflow Platform (ATLAS)
- Design solutions using Salesforce Health Cloud & Service Cloud
- Integrate with enterprise platforms like AWS, Kafka, Data360
- Build scalable workflow-driven systems for healthcare operations
B. Solution Architect – Conversational & Agentic AI (YAVA Program)
- Architect AI-driven voice/chat systems replacing legacy IVR
- Work on Aetna Virtual Assistant (YAVA) / Live Chat
- Design solutions using:
- Conversational AI (IBM WatsonX, Dialogflow, etc.)
- Agentic AI frameworks
- API ecosystems & cloud-native services
- Enable intelligent, scalable, self-service experiences
C. Solution Architect – Cloud & Microservices
- Design scalable systems using:
- AWS / Azure (primary), GCP (plus)
- Microservices architecture
- MongoDB / NoSQL RDBMS
- Drive API-first, event-driven architecture patterns
Core Responsibilities
- Own end-to-end solution architecture for assigned epics/features
- Partner with Product Owners, BAs, and Engineering leads
- Define architecture patterns, solution designs, and technical roadmaps
- Collaborate with enterprise architects and integration teams
- Produce architecture artifacts (diagrams, solution docs, presentations)
- Lead design reviews and stakeholder discussions
- Ensure scalability, performance, and reliability of systems
- Drive adoption of best practices, Agile/SAFe principles, and DevOps
Required Skills
- Strong experience in Solution/Technology Architecture
- Proven track record in complex systems design & integration
- Deep understanding of:
- Distributed systems (parallelism, concurrency, race conditions)
- API-first architecture & system integration
- Modern tech stack: Java, Node.js, JavaScript
- Hands-on experience with:
- Cloud platforms (AWS/Azure/GCP)
- Messaging systems (Kafka or similar)
Strong knowledge:
- Design patterns & architecture principles
- Agile methodologies (Scrum/SAFe)
- Excellent communication and stakeholder management skills
- Ability to handle multiple priorities independently
Desired Skills
- Experience with Gen AI (RAG, Vector DB, embeddings)
- Conversational AI tools (WatsonX, Dialogflow, etc.)
- Experience with Salesforce or ServiceNow workflows
Tech Environment
- API-first enterprise architecture
- AWS (compute/digital), Azure (compute), GCP (data/analytics)
- Salesforce Health Cloud / Service Cloud
- Event-driven systems & modern integration patterns