What are the responsibilities and job description for the Hotel Night Auditor position at Glo Bestwestern Olive Branch?
The Guest Service Agent serves as the primary point of contact for hotel guests. This role involves greeting guests, managing check-ins and check-outs, processing reservations and payments, addressing guest concerns, and delivering exceptional customer service in a professional and friendly manner.
Key ResponsibilitiesGuest Services
- Welcome guests upon arrival and provide a positive first impression.
- Perform check-in and check-out procedures efficiently.
- Answer questions about hotel amenities, services, and local attractions.
- Respond promptly to guest requests and concerns.
- Resolve complaints professionally or escalate issues when necessary.
- Maintain a high level of customer satisfaction throughout the guest's stay.
Reservations & Front Desk Operations
- Process new reservations, cancellations, and modifications.
- Verify guest information and room assignments.
- Manage room availability and occupancy updates.
- Answer and direct incoming phone calls.
- Coordinate with housekeeping and maintenance departments regarding guest needs.
Cash Handling & Administrative Duties
- Process payments, refunds, and deposits accurately.
- Balance cash drawers and maintain accurate records.
- Prepare reports and documentation as required.
- Ensure guest accounts are accurate and up to date.
- Follow hotel policies and procedures regarding billing and security.
Safety & Security
- Verify guest identities and protect confidential information.
- Monitor lobby activity and report suspicious behavior.
- Follow emergency and safety procedures.
- Maintain security standards for guest rooms and hotel property.
Required Skills & Qualifications
- High school diploma or equivalent (hospitality experience preferred).
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Basic computer and data-entry skills.
- Ability to handle cash and payment transactions accurately.
- Problem-solving and conflict-resolution skills.
- Ability to work flexible schedules, including weekends and holidays.
Preferred Qualifications
- Previous hotel, hospitality, or customer service experience.
- Experience with hotel Property Management Systems (PMS) such as Auto Clerk Atlas or similar software.
- Knowledge of reservation systems and hotel operations.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift and carry light items (typically up to 25 pounds).
- Ability to work in a fast-paced environment.
Pay: $13.00 - $14.00 per hour
Work Location: In person
Salary : $13 - $14